Senior E-filing Specialist
我们是 PROof,在法律技术行业的快速增长初创公司。成立于2017年。我们提供了数千家律师事务所和财产管理公司使用的一种最好的法律服务平台。我们的平台使律师事务馆和收藏方能够获得高效，透明，可访问的法律和文件交付服务，传统上无法达到。我们正在走向今年翻一番业务，并建立一个团队来帮助我们迅速扩大规模。我们欢迎来自各个背景的人愿意帮助建设未来，法律服务可以轻松地获得，负担得起，有效。如果你有好奇心，热情和协作精神来推动过时行业的变革，我们希望你加入我们的团队。职位简介：高级电子文件专家将担任主题专家和解决问题的工作者，为团队处理复杂的档案工作，解决升级和例外问题，并帮助确保我们不断向客户提供准确，及时和高质量的结果。质量是赢得和维持客户信任的基本要素。这个角色不仅适合问",我如何完成该档案？"但也适用于"为什么这种问题发生了，以及我们如何防止它再次发生？"你会做些什么：· 完成新案件的启动和随后提交，包括在客户指令和证据程序后的宣誓声明，提议，裁员和其他与案例相关文件等整个申请生命周期中。· 为复杂，不寻常或高风险的申请情况提供升级点，研究并解决拒绝的申请和其他申请问题。·通过研究，判断和适当升级来处理标准程序无法提供明确答案的场景。·协助需要高度关注的优先事项或敏感的客户事务。·审查例外，错误和申请趋势以确定运营风险领域。· 满足既定的回复时间，同时保持高度关注精确性和质量。你将带来什么：· 3年以上法律电子文件，法庭文件，法律运作，诉讼支持，收费或类似的法律服务环境方面的经验强烈优先。· 特别注意细节和承诺质量。· 舒适处理升级和答案不立即清晰的情况下。· 能够快速管理多项优先事项和截止日期。
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We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.
We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.
Position Summary:
The Senior E-Filing Specialist will serve as subject matter expert and problem solver for the team handling complex filing work, resolving escalations and exceptions, and helping ensure we consistently deliver accurate, timely, and high-quality results for our clients. Quality is fundamental to earning and maintaining our clients' trust.
This role is ideal for someone who does not simply ask, “How do I complete this filing?” but also “Why did this issue happen, and how can we prevent it from happening again?”
What You'll Do:
- Complete new case initiations and subsequent filings thru entire filing lifecycle, including affidavits, motions, dismissals, and other case-related documents following client instructions and Proof procedures.
- Serve as a point of escalation for complex, unusual, or high-risk filing situations, researching and resolving rejected filings and other filing-related issues.
- Work through scenarios where standard procedures do not provide a clear answer, using research, judgment, and appropriate escalation.
- Assist with high-priority or sensitive client matters requiring elevated attention.
- Review exceptions, errors, and filing trends to identify areas of operational risk.
- Meet established turnaround times while maintaining a strong focus on accuracy and quality.
What You'll Bring:
- 3+ years of prior experience with legal e-filing, court filing, legal operations, litigation support, collections, or a similar legal services environment strongly preferred.
- Exceptional attention to detail and commitment to quality.
- Comfortable handling escalations and situations where the answer is not immediately clear.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong judgment and willingness to raise concerns when something appears incorrect or creates risk.
Compensation
- $60,000-65,000 annual salary based on experience and location
- Eligible to participate in company bonus plan
Benefits
- Full time, remote, salary position
- Medical, dental, vision, disability insurance, and 401(k) available
- Flexible time off (paid planned and sick time, and paid holidays)
- Phone and Internet monthly stipend
- Necessary equipment provided
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
Originally posted on Himalayas