Virtual Assistant - Mental Health Practice
职位标题：虚拟助理 心理健康实践职位类型：兼职工作时间 11:00AM - 3:00PM EST 工作日：周一至星期五工资：5美元~6美元/小时 （依据经验）工作代码：MH-JesKet 工作场所：远程优先候选人地点：菲律宾工作范围 /责任 本角色支持专注于根源精神病学和整体护理的心理健康实业。VA 将提供客厅，收费，通信，领先生成和行政任务的混合服务。理想的候选人将拥有平静的温暖声音，在心理环境中有经验，并对保险验证，计划和支付收集充满信心。主要责任 · 电话和患者沟通 · 回复接入的呼叫并进行出发后续行动 · 协助补充药物请求 · 与同情心和热情交流，特别是与敏感病人 · 用清晰易理解的英语 （对于老年人，南美病人的关键）讲话安排和管理任务 · 设定和确认约会 · 进行患者调用后续程序和管理收件箱 · 在健康 (EHR) 财务协调中管理保险资格验证和文件更新 · 收集代价和跟踪支付 · 支持账单和编码工作 （尤其是随着保险账单扩大）. · 保持患者财务记录并确保账户准确性 · 在 Instagram DMs 上与潜在客户进行接触 ·通过社交媒体和宣传安排约会 · 重新激活过去/睡眠病人的治疗 · 联系其他地方疗法办公室探索推合作伙伴关系要求经验要求 · 前者心理健康或精神科实践经验强烈优先 · 使用 Weave (VoIP) 和 Healthie (EHR) 的经验强有特色 · 保险核查，发票和共付收费的经验必需技能和素质 · 优秀，清晰的英语语言能力，以温柔的语调。· 熟悉医疗理念：根源方法，功能医学，营养在护理中的作用 · 情感和专业沟通技能 ·社交媒体的了解 ·特别是 Instagram DM 参与 ·组织，细节化和自我激励的基本要求 ·必须清楚地写英语。·必须有相关的工作经验。· Mu
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Job Title: Virtual Assistant – Mental Health Practice
Position Type: Part-Time
Work Hours: 11:00AM - 3:00PM EST
Work Days: Monday to Friday
Salary: $5 – $6 per hour (depending on experience)
Job Code: MH-JesKet
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work / Responsibilities
This role supports a mental health practice focused on root-cause psychiatry and holistic care. The VA will assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks. Ideal candidates will have a calm, warm voice, be experienced in mental health settings, and be confident with insurance verification, scheduling, and payment collection.
Core Responsibilities
- Phone & Patient Communication
- Answer inbound calls and make outbound follow-ups
- Assist with medication refill requests
- Communicate with empathy and warmth, especially with sensitive patients
- Speak with clear, easy-to-understand English (critical for older, Southern U.S. patients)
Scheduling & Administrative Tasks
- Set and confirm appointments
- Conduct patient call follow-ups and manage the inbox
- Manage insurance eligibility verification and documentation updates in Healthy (EHR)
Financial Coordination
- Collect copays and follow up on payments
- Support billing and coding tasks (especially as insurance billing expands)
- Maintain patient financial records and ensure account accuracy
Lead Generation & Community Outreach
- Engage with prospective clients on Instagram DMs
- Set appointments through social media and outreach
- Reactivate past/dormant patients
- Reach out to other local therapy offices to explore referral partnerships
Requirements
Experience Requirements
- Prior mental health or psychiatric practice experience strongly preferred
- Experience using Weave (VoIP) and Healthie (EHR) strongly preferred
- Experience with insurance verification, billing, and copay collection
Required Skills & Qualities
- Excellent, clear English speaking skills with a gentle tone
- Confident in handling phone-based patient conversations
- Familiarity with mental health philosophy: root-cause approach, functional medicine, nutrition’s role in care
- Empathetic and professional communication skills
- Social media savvy – especially Instagram DM engagement
- Organized, detail-oriented, and self-motivated
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas