团队负责人（BPO） - 荷兰语
Team Lead (BPO) - Dutch
WorkNomads正在寻找一位会荷兰语的BPO团队主管加入我们的团队！
我们是谁：
我们正在打造一个全球人才不受地理限制、多元文化被庆祝的社区。我们倡导跨越国界的自由生活和工作，塑造一个没有国家的国家。
· 远程工程服务，全球影响力——跨学科项目团队中的专业工程、设计和商业人才。
· 多元文化被庆祝——40多个国籍，4大洲，一个团队。
· 持续成长——我们投资于你：项目、共同居住、社区，让你突破自我想象的边界。
你在WorkNomads的职责：
- 领导、监督和激励销售代理团队，持续达成或超越KPI（产生的收入、转化率、签约比例、生产力）。
- 监控和分析绩效指标，进行质量审计，并提供建设性的反馈和指导。
- 制定和管理排班，确保足够的覆盖范围和最小的人员流失。
- 作为主要问题升级点，解决复杂问题并保持服务卓越。
- 协助代理处理基本的IT问题，并为更复杂的问题提交IT工单
- 在运营过程中实时提供现场支持和指导给代理
- 识别流程低效之处，提出并实施改进措施
- 与客户和内部团队合作，对齐SLA、期望和绩效目标
要求
如果你具备以下条件，我们希望听到你的声音：
- 英语和荷兰语流利（书面和口语）是必需的。
- 商业、管理或相关领域的学士学位（或同等实践经验）。
- 在BPO或客服中心环境中拥有2-4年的监督或领导经验。
- 强大的领导力、辅导能力和冲突解决技能。
- 对绩效指标、分析和劳动力管理有扎实的理解。
- 熟练使用CRM系统、劳动力管理工具和MS Office套件。
- 热爱在全球环境中持续学习与协作
- 具有团队合作精神，相信无论背景如何，都不应有人被落下
- 福利
- 成为我们的一员的额外好处：
- 灵活的工作安排：可以在欧盟任何国家以自营/ B2B合同形式完全远程工作，或在保加利亚索非亚办公室入职，享受全面的社会福利包的本地雇佣合同。
- 自主权：一个你的技术愿景重要的环境，你拥有自己的工作
查看英文原文
WorkNomads is on the hunt for a BPO Team Lead with Dutch to join our team!
Who We Are:
We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.
· Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams.
· Diversity celebrated — 40+ nationalities, 4 continents, one team.
· Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.
Your mission at WorkNomads:
- Lead, supervise, and motivate a team of sales agents to consistently meet or exceed KPIs (generated revenue, conversion, sign ratio, productivity).
- Monitor and analyze performance metrics, conduct quality audits, and deliver constructive feedback and coaching.
- Plan and manage schedules, ensuring adequate coverage and minimal shrinkage.
- Act as the primary escalation point, resolving complex issues and maintaining service excellence.
- Assist agents with basic IT issues & file IT tickets for more complex issues
- Provide real-time floor support and guidance to agents during active operations.
- Identify process inefficiencies, recommend and implement improvements.
- Collaborate with clients and internal teams to align on SLAs, expectations, and performance targets.
Requirements
We want to hear from you if you have:
- Fluency in English and Dutch (both written and spoken) is essential.
- Bachelor’s degree in Business, Management, or a related field (or equivalent practical experience).
- 2–4 years of supervisory or leadership experience in a BPO or contact center environment.
- Strong leadership, coaching, and conflict-resolution skills.
- Solid understanding of performance metrics, analytics, and workforce management.
- Proficiency in CRM systems, workforce management tools, and MS Office Suite.
- A passion for continuous learning & collaboration in a global setting
- A team player mentality and believe no one should be left behind regardless of background
- Benefits
- Perks of being one of us:
- Flexible work setup: work fully remotely from any country in the EU on a self-employment/B2B contract, or join our Sofia, Bulgaria office under a local employment contract that offers a comprehensive social welfare package.
- Autonomy: an environment where your technical vision matters, and you own your work-life balance.
- Growth: a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries.
- Global vibe: an international, dynamic, remote-first workplace.
- Connectivity Support: home office allowance
- Total Rewards: paid time off and competitive remuneration.
- Community: team get-togethers and networking events are in our DNA!
- Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!).
- Be part of something beyond work: culture, values, impact.
- How to Apply / What Happens Next:
- 1. Send us your CV by hitting the “Apply” button.
- 2. You will hear from one of our Global Talent Connectors within 5 business days with the next steps.
- 3. Meet us on MS Teams and tell us what excites you.
- 4. Next stage could be a test or a task - we want to see what you DO (not just what you say)
- 5. Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho!
- Want to learn more? Check us out below:
Interest piqued? Join us!
WorkNomads — A Nation Without a Country
We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.
Originally posted on Himalayas