外派业务发展代表 - 美国（远程）
Outbound Business Development Representative - USA (Remote)
关于 Customer.io
超过 9000 家公司——从初创企业到全球品牌——使用我们的平台每天发送数十亿封电子邮件、推送通知、应用内消息和短信。Customer.io 支持人们真正想要接收的自动化沟通。我们帮助团队利用实时行为数据发送更智能、更相关的信息。
关于该职位
大家好，我是 Rebekah Fellinger，Customer.io 的高级 BDR 经理，我很高兴能扩大团队。我们正在寻找一名外勤 BDR 加入我们的美洲团队，帮助我们与潜在客户建立联系。
作为外勤 BDR，你将处于我们外联工作的最前线——主动识别和接触潜在客户，研究目标客户，发起对话，并为我们的客户经理筛选线索。你将与市场和销售团队紧密合作，确保我们的外联策略有效并建立强大的销售管道。
我们不要求你第一天就成为专家。最重要的是你的求知欲、你对与人建立联系的热情，以及你对推动新业务增长的承诺。我们的团队会支持你在工作中学习和成长。
我们重视的品质
- 求知欲 —— 你总是寻找改进和学习的方法
- 清晰的沟通能力 —— 你能简洁而有说服力地表达想法
- 坚韧性 —— 你在被拒绝后仍能保持动力并迅速恢复
- 组织能力 —— 你能在不遗漏任何细节的情况下处理多个优先事项
- 协作精神 —— 你擅长跨团队合作，并欢迎反馈
- 上进心 —— 你自我驱动，目标导向，并渴望成长
你将负责的工作
- 使用各种工具和资源进行调研和识别目标客户，建立一个全面的潜在客户名单
- 通过冷电话、邮件和社交媒体发起外联，激发兴趣并筛选需求
- 根据业务匹配度、时机和是否准备好与客户经理交谈来筛选线索
- 为有兴趣的决策者与我们的销售团队安排高质量的会议
- 在我们的 CRM 中准确记录潜在客户互动和销售管道状态
- 与市场团队合作，优化外联策略并改进线索生成流程
- 与有兴趣但尚未完全准备参与的潜在客户建立关系
- 定期向你的经理和团队汇报外联活动和目标进展
我们寻找的人选
- 强大的沟通技巧，真正享受与人交流
查看英文原文
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Rebekah Fellinger, Senior BDR Manager here at Customer.io, and I'm thrilled to be expanding. We’re looking for an Outbound BDR to join our America's team and help us connect with potential customers.
As an Outbound BDR, you’ll be at the forefront of our outreach efforts — proactively identifying and engaging potential customers, researching target accounts, initiating conversations, and qualifying leads for our Account Executives. You’ll collaborate closely with both marketing and sales to make sure our outreach strategies are effective and building a strong pipeline.
We don’t expect you to be an expert from day one. What matters most is your curiosity, your passion for connecting with people, and your commitment to driving new business growth. Our team will support you as you learn and develop in your role.
What we value
- Curiosity — you’re always looking for ways to improve and learn
- Clear communication — you can articulate ideas concisely and compellingly
- Resilience — you stay motivated and bounce back from rejection
- Organization — you manage multiple priorities without dropping the ball
- Collaboration — you thrive working across teams and welcome feedback
- Drive — you’re self-motivated, target-oriented, and hungry to grow
What you’ll do
- Research and identify target accounts using various tools and resources, building a robust prospect list
- Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs
- Qualify leads based on business fit, timing, and readiness to speak with an Account Executive
- Schedule high-quality meetings between interested decision-makers and our sales team
- Maintain accurate records of prospect interactions and pipeline status in our CRM
- Collaborate with marketing to refine outreach strategies and improve lead generation processes
- Nurture relationships with prospects who are interested but not yet ready to engage fully
- Regularly update your manager and team on outreach activity and progress toward goals
What we're looking for
- Strong communication skills and genuine enjoyment connecting with new people
- Resilience with rejection and the self-motivation to keep pushing toward targets
- Excellent organization and ability to manage multiple priorities with attention to detail
- Familiarity with CRM tools like Salesforce or HubSpot
- A proven track record in lead generation and outreach
- Ability to work independently in a fast-paced, target-driven environment
Preferred:
- 1–2 years of experience in a similar outbound sales role, ideally in SaaS or tech
- Prior outbound sales experience at a SaaS company
- Familiarity with sales methodologies and lead generation strategies
- Business Proficient Language: French
- Willingness to travel for team events (approximately 1-2x per quarter)
Compensation & Benefits
We believe in transparency. Compensation for this role is $65,000 base + $32,095 variable = $97,095 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- 30-minute video call with a Recruiter
- 30-minute video call with the Hiring Manager
- Take Home Assignment
- 45-minute Assignment Review Call with two Managers
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.