XTN-2F55762 | 金融客户支持分析师
XTN-2F55762 | FINANCE CUSTOMER SUPPORT ANALYST
我们正在寻找我们的财务，用户运营和销售团队的合作伙伴来维护并处理所有接入查询，以帮助客户群众快速增长。作为 AR 分析师，你将通过协助我们所有的销售辅助客户收藏服务支持收入会计团队，主要关注确保我们的查询 SLA 得到满足。我们的客户交易量很高，因此在高速的运营环境中工作的能力至关重要。此外，我们在全球范围内扩大了订单到现金流程，这对其成功是至关重要的！·健康保险/HMO ·享受无限的疯狂咖啡 ·多种学习 & 发展机会 ·可访问云人力资源平台 (Sprout) · 标准版以上 · 支持我们的全球 B2B 现金收藏和订单管理团队，并帮助推动持续改进 · 作为专家主题 & 解决服务水平协议内与内部和外部商业合作伙伴的门票和任务通过 Asana & Zendesk · 如有必要扩大对利益相关者争端。· 根据团队需要不断改善业务流程，系统增强，加强文档和控制 · 协助随时项目 · 3年以上在收入运营或应收账户方面的相关经验，最好是在 SaaS 公司工作。· 强大的了解订单到现金周期和业务流程 · 优秀的组织技能，能够优先考虑任务和各种截止日期 · Excel 的能力和熟练知识 · 书面和口头上都具有优秀的沟通和组织技能 · 与 Zendesk,Zuora,NetSuite 和 Salesforce 有了多样的经验 · 渴望学习并成长在收入会计中以实现高增长的业务
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We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.
As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Support our global B2B Cash Collections & Order Management team and help drive continuous improvement
- Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
- Escalate disputes to Stakeholders if appropriate.
- Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
- Assist with ad-hoc projects as required
- 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.
- Strong understanding of order-to-cash cycle and business processes
- Excellent organizational skills with the ability to prioritize tasks and various deadlines
- Strong aptitude and proficiency in Excel
- Excellent communication and organizational skills, both written and verbal
- Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
- Desire to learn and grow in Revenue Accounting for a high growth business
As previously mentioned
Originally posted on Himalayas