Customer Service Representative
我们目前正在寻找一个经验丰富的呼叫中心代表来支持我们的各种行政和组织任务。你是我们珍视成员的首个联系点。作为快速运营的24小时，你将有机会通过确保会员被听到，理解并获得应有的立即关注来提供完全令人满意的会员体验。为了让你在这个关键角色中发挥能力，我们为你提供全面培训，为你提供传奇服务所需的知识。增长和进步机会：· 你将做什么？· 客户要求订单，产品和服务的现场接入电话。·了解联系原因的性质，及时准确记录细节。·保持同情心和复合态度，特别是在高强度电话中。·向内部和外部团队传递关键信息以加速任何过程。·在结构化环境中取得成功，设定和测量性能目标，提高成员满意度。要求：· 专用，无间断的工作空间。· 你必须能够通过以太网直接连接到 ISP （没有 DSL,卫星，热点等）. 调制器/路由器必须与计算机设备处于同一房间，至少需要25 Mbps 下载和5 Mbps 上传。公司提供的计算机和部分互联网退款包括在内，以支持你的连接成本。· 在远程环境中保持生产力和保密能力。·定期参加虚拟团队会议和培训会。·标准工作时间里可用性和适应可能的班级调整。你需要什么：· 前面的客户服务经验。喜欢电话中心体验。二语文技能。·能够提供出色的客户服務并勃发展在高音量通话环境中。· 语言和书面交谈技巧。· 同情心和强烈愿望帮助困难的人。· 计算机和多任务技能，同时交谈，打字的能力以及多个系统和屏幕的导航能力。· 全面了解地图，GPS 系统和交通安全规则。·熟练掌握微软团队和 Outlook. · 高中文凭证，GED 或相等级。"通过专业员工，我们自豪地提供传奇服务和有益产品，以帮助人们获得更多信息。
查看英文原文
We are currently seeking an experienced Call Center Representative to
support our various administrative and organizational tasks.
You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Growth and advancement opportunities
What You Will Do:
- Field incoming calls from clients requiring about the order, product and service.
- Understand the nature of the reason for contact, and document the details promptly and accurately.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Relay critical information to the internal and external teams to expedite the any process.
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Requirements:
- Dedicated, quiet workspace without interruptions.
- You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
- Demonstrated ability to uphold productivity and confidentiality in a remote setting.
- Regular attendance in virtual team meetings and training sessions.
- Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
- Prior customer service experience. Call Center experience is preferred. Bilingual skills.
- Ability to provide excellent customer service and thrive in a high-volume call environment.
- Excellent communication skills, both verbal and written.
- Empathy and a strong desire to help those in distress.
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
- Comprehensive understanding of maps, GPS systems, and traffic safety rules.
- Proficiency in Microsoft Teams and Outlook.
- High School diploma, GED or equivalent.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value.
If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.
Originally posted on Himalayas