零售解决方案工程师
Retail Solutions Engineer
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。
在多年构建最适合餐饮业的 POS 平台后，Toast 最近已将产品扩展到零售领域。这个职位需要创始人思维，因为我们正在组建零售解决方案工程团队，以支持 Toast 在这一新领域的增长。理想的候选人能够在模糊环境中茁壮成长，喜欢在不断演进的产品中建立流程，并热衷于从零开始塑造一个新的业务线。
我们正在寻找一位产品和应用专家，将成为整体销售流程的一部分，目标是推动收入增长。该职位需要与销售和产品管理团队跨职能合作，确保解决方案在技术上可靠、可扩展，并符合客户需求。
作为零售解决方案工程师，你将作为创始团队的一员，帮助革新零售行业做生意的方式，通过将技术与对客户成功的无与伦比的承诺相结合。你将帮助零售运营商优化运营、增加收入，并通过我们的平台（结合零售 POS、面向客户的科技和获奖的客户服务）提供出色的客户体验。在这个职位上，你将面临有意义的项目，这些项目将有助于塑造公司的未来。加入我们，赋能零售社区，让客户感到惊喜，做他们热爱的事情并蓬勃发展。
**日常职责**
- 协助销售团队向潜在客户展示 Toast 产品和平台
- 成为产品的专家，全面了解技术和应用软件
- 学会识别潜在客户的业务挑战，并判断是否应将 Toast 平台和/或合作伙伴生态系统作为解决方案进行定位
- 向产品管理和产品营销团队清晰地传达产品与市场契合度的差距
- 与销售赋能团队紧密合作，提供培训和产品专业知识
- 作为 Toast 品牌大使参加行业展会和其他活动
- 与产品管理、销售赋能和市场营销团队紧密合作
- 适应创业环境
**你需要具备的条件**
- 至少一年 Toast 相关经验
- 具备 POS 系统的使用知识
- 能够处理复杂的客户协作
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
After spending years building the best POS platform for restaurateurs, Toast has recently expanded its offerings into retail concepts. This role requires a founder’s mindset as we build the Retail Solutions Engineering team to support Toast’s growth in this new vertical. The ideal candidate thrives in ambiguity, enjoys building processes alongside evolving products, and is energized by helping shape a new business line from the ground up.
We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This role works cross-functionally with Sales and Product Management to ensure solutions are technically sound, scalable, and aligned to customer needs.
As a Retail Solutions Engineer, you will be part of the founding team that is helping to revolutionize the way the retail industry does business by pairing technology with an unrivaled commitment to customer success. You will help retail operators streamline operations, increase revenue, and deliver amazing customer experiences through our platform that combines retail point of sale, customer-facing technology, and award-winning customer support. In this role, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the retail community to delight customers, do what they love, and thrive.
**A day in the life (Responsibilities)**
- Assist sales teams in presenting the Toast product and platform to prospects
- Become an expert in the product with complete knowledge of the technologies and the application software
- Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
- Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
- Work closely with Sales Enablement to provide training and product expertise
- Attend trade shows and other events as a Toast brand ambassador
- Work closely with Product Management, Sales Enablement, and Marketing teams
- Comfortable working in an entrepreneurial environment
**What you'll need to thrive (Requirements)**
- Minimum one year Toast experience
- A working POS knowledge
- Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Ability to work closely with Product Management
- Ability to work with minimal supervision
- Ability to manage multiple customer implementations simultaneously working in a fast paced environment
- Strong problem solving/troubleshooting skills
- Excellent communication and customer service skills
**What will help you standout (Nice to Haves/Non-Essential Skills)**
- Retail industry, Retail SaaS sales, or related industry experience preferred
- A strong spirit and energy to provide the best support in the retail industry
- Detail oriented
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
#LI-DNI
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Pay Range
$80,000—$128,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._