Extended Service Contract Sales Representative
总结：我们是谁：高通是一家全球提供全道客户体验和商业支持解决方案的供应商。从呼叫中心支持到领先代工到电子商务实现，我们在整个客户旅程中为我们的客户及其客户提供支持。我们的使命是帮助尽可能多的人通过创造不断增长的就业机会来追求他们的全部职能 - - 作为个人和社会成员。我们努力成为客户选择的合作伙伴。在高通，你将不仅找到一份工作，你会发现一个成长的地方，发展你的职业生涯，并成为一个有助力，目的驱动的团队的一部分。责任 你会做什么：我们正在寻找经验丰富的咨询销售专业人员，以帮助最近购买新汽车或目前拥有工厂保证期内或超出的车辆的客户。代表将向客户介绍延长服务合同的价值和好处，建议适当的覆盖方案，并根据每个客户需求提供定制解决方案。·处理接入客户电话关于扩展服务合约。·教育客户对覆盖选择，好处和价值。·评估客户需求并推定制解决办法。·与销售领导进行基于许可的后续通话。· 记录客户互动和销售结果。· 提供明确的专业产品介绍。· 做为主题问题专家和品牌大使。· 完成持续的销售，产品和合规培训。· 实现销售，质量，生产力和 KPI 目标。·参与辅导和绩效发展。· 应对客户询问并根据需要提出建议。· 在保持强大的组织时管理多项任务。· 快速有效地应用反和教练。资格 优先资格：· 2年以上咨询或基于解决方案的销售经验。· 证明在佣金的销售方面取得成功。·1年以上客户服务经验，最好在电话中心。·高中文凭/GED 要求；大学优先。·强大的口头，书面和积极的倾听能力。·专业，以客户为主化的沟通风格。·卓越的组织，多任务管理和时间管理技能。·熟练使用 Windows,微软办公室和基于 Web 系统。·完成必要测试并获得必要许可证的能力。·必须满足要求。
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Overview
Who We Are:
Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.
Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.
Responsibilities
What You’ll Do:
We are seeking experienced, consultative sales professionals to assist customers who have recently purchased a new automobile or who currently own a vehicle that is within or beyond the factory warranty period. The representative will educate customers about the value and benefits of extended service contracts, recommend appropriate coverage options, and provide customized solutions based on each customer's needs.
- Handle inbound customer calls regarding extended service contracts.
- Educate customers on coverage options, benefits, and value.
- Assess customer needs and recommend tailored solutions.
- Conduct permission-based follow-up calls with sales leads.
- Document customer interactions and sales outcomes.
- Deliver clear, professional product presentations.
- Serve as a Subject Matter Expert and Brand Ambassador.
- Complete ongoing sales, product, and compliance training.
- Meet sales, quality, productivity, and KPI goals.
- Participate in coaching and performance development.
- Address customer inquiries and provide recommendations as needed.
- Manage multiple tasks while maintaining strong organization.
- Apply feedback and coaching quickly and effectively.
Qualifications
Preferred Qualifications:
- 2+ years of consultative or solutions-based sales experience.
- Proven success in commission-based sales.
- 1+ year of customer service experience, preferably in a call center.
- High school diploma/GED required; college preferred.
- Strong verbal, written, and active listening skills.
- Professional, customer-focused communication style.
- Excellent organization, multitasking, and time-management skills.
- Proficient with Windows, Microsoft Office, and web-based systems.
- Ability to complete required testing and obtain necessary licensing.
- Must meet background screening requirements.
- Reliable attendance and schedule flexibility.
- Receptive to coaching and able to apply feedback quickly.
Work at Home Requirement:
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
- 2nd computer monitor required.
What We Offer:
We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission to make each person's life better.
- All team members can further their education and earn a college degree through Qualfon University
- Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
- Team members have FREE access to personal and professional support through our care coaches.
- Set schedules majority of shifts are 40 hours per week.
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Paid Time Off (PTO)
EEO Statement
QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range
USD $20.00 - USD $20.00 /Hr.Originally posted on Himalayas