外包咨询管理顾问

Roles & responsibilities

• Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables

• Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to
• Sourcing strategy

• Business case support and evaluation activities

• RFP preparation and sourcing process management

• Service Provider capability assessments & selection

• Contracting and negotiation support

• Shared services health check

• Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution

• Process Improvement and transformation

• Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view ontrends, pricing models, performance, practices and approaches

• Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge

• Actively participate in practice development activities through:
• Support for market insight research, surveys and reports

• Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities

• Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines

Qualifications
Educational qualifications
· Minimum qualification required: Graduate / Post-Graduate degree, MBA preferred
Work experience

• Relevant years of work experience required: 4 to 9 years

• Consulting firms including Big 4 in advisory roles

• Experience in pre-sales / transition / operations roles

• Global Business Services (GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles

Mandatory skills

• Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes

• Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements

• RFP drafting, RFP Analysis, Bid Management, Pricing, Contract Management

Preferred skills
· Experience in following areas would be a plus:
· Information Technology Outsourcing (ITO) & Digital

• Robotics and automation

• Financial modelling and business case development

Key behavioral attributes/requirements

• Highly articulate with excellent written and verbal communication and presentation skills.

• Drive and commitment to deliver high quality service to the company's network.

• Positive work ethic to deliver results within tight deadlines and in demanding situations.

• Self- starter and ability to build and maintain relationships within team and interact credibly with stakeholders.

Originally posted on Himalayas