客户运营专员
Customer Operations Associate
职能支持限定地区（需当地身份）
公司PM Consulting
薪资未公开
工作地点Philippines
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间14 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 Philippines 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
关键职责：
- 在呼叫中心环境中处理来电，解决与运营相关的各种客户咨询。
- 以紧迫的态度回应电话，必要时根据呼叫中心规程升级问题；由于可能影响患者护理，紧急订单和信用限制等时效性问题必须及时处理。
- 进行彻底的研究以解决客户问题，包括订单状态、发票查询和其他运营问题。
- 审核客户账单，并对发现的任何差异提供详细解释。
- 监控服务工单和记录的电话对话，确保达到质量标准，将相关问题上报管理层进行审查和潜在流程改进。
- 从客户互动中识别常见问题，并建议流程改进以提高效率和服务质量。
任职要求（必需）：
- 商业管理、金融或医疗保健专业的学士学位。
- 至少1年客户服务或呼叫中心环境的工作经验。
优先考虑的资格：
· 在医疗保健、共享服务或BPO环境工作的经验。
技术技能：
- 熟练使用Microsoft Excel
- 数据库分析
- 供应商账单对比与对账
- 熟悉呼叫中心系统（例如，Cisco电话系统）
核心能力：
- 注重细节
- 优秀的客户服务技能
- 在快节奏环境中具备适应力和灵活性
- 学习能力强，能够有效多任务处理
- 强大的口头和书面沟通能力
最初发布于喜马拉雅斯
查看英文原文
Key Responsibilities:
- Handle inbound calls in a call center environment, addressing a wide range of customer inquiries related to operations.
- Respond to calls with urgency, escalating issues per call center protocols when necessary; time-sensitive cases such as emergency orders and credit holds must be addressed promptly due to potential impact on patient care.
- Conduct thorough research to resolve concerns, including order status, invoice inquiries, and other operational issues.
- Review customer statements and provide detailed explanations for any discrepancies identified.
- Monitor service tickets and recorded phone conversations to ensure quality standards are met, escalating concerns to management for review and potential process improvements.
- Identify recurring concerns from customer interactions and recommend process improvements to enhance efficiency and service quality.
Qualifications (Required):
- Bachelor’s degree in Business Administration, Finance, or Healthcare.
- Minimum of 1 year of experience in customer service or a call center environment.
Preferred Qualifications:
· Experience working in healthcare, shared services, or BPO environments.
Technical Skills:
- Proficiency in Microsoft Excel
- Database analysis
- Vendor statement comparison and reconciliation
- Familiarity with call center systems (e.g., Cisco phone system)
Core Competencies:
- Strong attention to detail
- Excellent customer service skills
- Adaptability and flexibility in a fast-paced environment
- Quick learner with the ability to multitask effectively
- Strong verbal and written communication skills
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。