Client Manager (Americas)
关于 KUDO, KUDO 是一家位于纽约的 A 系列技术创业公司。作为现场语音翻译技术的世界领先者，我们使每个大陆的个人和组织能够在任何平台上以任何语言相互沟通。我们的秘密是什么？一个拥有12,000名专业解释员的市场，加上专利的人工智能语音翻法人。如果你正在寻找一种令人兴奋的，高增长的初创环境以及有机会为通过创新传播语言可访问性的全球使命做出贡献，请联系我们。我们的团队 虽然 KUDO 总部位于纽约，但我们的远程团队分布在全球和文化多样化，员工遍布各大陆。我们有整个北美，欧洲，亚洲和南美洲的团队，合作伙伴和客户。我们热切寻找才能的人加入我们的愿景，让每个人都能用自己的语言理解和被理解。作为一家 A 系列创业公司，我们可以保证辛勤工作，但很多虚拟社交活动，比赛，学习机会以及乐趣。加入我们创新，技术驱动的团队并通过与美洲各地著名品牌，企业，机构和政府机构建立和培养高价值后销售关系来推动业务增长。向 KUDO 销售负责人 （美国）报告，你将担任客户战略顾问，将他们的业务目标与 KUDO 最先进的语言可访问性解决方案协调一致。这个角色是理想的候选人在科技和商业交叉点上繁荣的，具有识别收入机会，推动客户成功和影响组织成长的能力。主要责任 客户关系管理和商业调整：·培养客户与关键决策者之间的关系，将 KUDO 定位为实现其业务目标的可信赖合作伙伴。·积极识别并解决客户需求，利用见解来推动满意度，保留和长期忠诚度。收入增长和扩张：·拥有更新和升级过程，使用数据驱动的见解来发现拓展机会和谈判高影响力的交易。·制定和执行账户增长战略，专注于增加客户终身价值和最大化收入。集成：·领导新客户的集成流程，确保一个流的转型。
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About KUDO
KUDO is a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out at .
Our Team
While KUDO is headquartered in New York, our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.
The Opportunity
Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting to KUDO’s Head of Sales (Americas), you’ll act as a strategic advisor to our clients—aligning their business objectives with KUDO’s cutting-edge language accessibility solutions. This role is ideal for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.
Primary Responsibilities
Client Relationship Management & and Business Alignment:
- Cultivate client's relationships with key decision-makers, positioning KUDO as a trusted partner in achieving their business goals.
- Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.
Revenue Growth and Expansion:
- Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.
- Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.
Onboarding:
- Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of KUDO’s solutions.
- Collaborate with cross-functional teams to tailor training, resources, and support—aligning them with the client’s strategic objectives.
Performance and Business Intelligence:
- Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.
- Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.
Issue Resolution and Cross-Functional Leadership:
- Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.
- Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.
Minimum Requirements
**You must be based in a Latam country to apply for this role**
- 5+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in a selling to enterprises.
- Strong business acumen, with experience managing high-value enterprise and corporate accounts, and a focus on strategic account expansion.
- Exceptional communication and negotiation skills with the ability to influence decision-makers and drive business outcomes.
- Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.
- Strategic problem-solver, with experience resolving complex customer challenges and turning them into opportunities for growth.
- Great presentation and communication skills are a must
- Detail-oriented, with a focus on delivering measurable results and optimizing customer experiences.
- Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.
- Experience with CRM tools (e.g., Salesforce) is a strong plus.
- Bachelor’s degree required; advanced degrees or certifications in business, technology, or related fields are a plus.
- Fluency in English is required; proficiency in Spanish or French is a valuable asset for engaging with a diverse client base.
Originally posted on Himalayas