Senior Clinical Applications Associate - Cadence/Hello World/MyChart
摘要高级临床应用协会员为贝尔罗医学院支持患者参与，访问和数字门户功能的 Epic 应用提供技术和运营支持。该角色与 Access 领导层和运营利益相关者合作，设计，实施和优化 Epic 功能，以改善患者沟通，安排访问和参与结果。该职位侧重于 Hello World 和竞选等参与平台的开发和支持，强调在临床，访问和收入周期的工作流中增强患者收购，保留和数字采用。高级临床应用协会员将主要与 Epic Cadence,MyChart 和 Ambulatory 应用程序合作。该角色是支持患者参与的跨功能性。贝尔罗医学院信息技术系为贝尔罗医疗学院使命提供技术服务，支持和伙伴关系。我们将考虑高资格的候选人在德克萨斯州内远程工作。雇员将有时需要参加休斯顿的工作相关会议，这些会议的旅行将由雇员负担。· 领导 Hello World 和活动的开发和优化，以支持患者参与策略。· 设计和管理宣传运动。· 支持并增强数字门户功能，包括 · 与 Access 合作伙伴领导者将 Epic 的功能与运营优先事项一致。·分析竞选和参与绩效，并推基于结果的优化战略。· 为 Epic 平台提供应用程序分析，配置和支持，支持患者参与，访问和通信工作流程，符合组织优先事项。· 设计，构建，测试和维护支持患者参与和访问能力的系统配置。· 设置并支持 Epic 参与平台 （包括 Hello World 和竞选活动）以实现目标接触。·开发和优化改善患者访问，提供商可见性和数字门户体验的工作流程，包括与提供者搜索器等工具集成。· 与临床合作伙伴，访问，收入周期和运营利益相关方进行协作。·管理有关患者参与的改进和中小项目。
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Summary
The Senior Clinical Applications Associate provides technical and operational support for Epic applications supporting patient engagement, access, and digital front door capabilities at Baylor College of Medicine. This role partners with Access leadership and operational stakeholders to design, implement, and optimize Epic functionality that improves patient communication, scheduling access, and engagement outcomes. The position focuses on development and support of engagement platforms such as Hello World and Campaigns, with an emphasis on enhancing patient acquisition, retention, and digital adoption across clinical, access, and revenue cycle workflows.
The Senior Clinical Applications Associate will work primarily with the Epic Cadence, MyChart and Ambulatory applications. This role is cross-functional to support Patient Engagement. The Department of Information Technology at Baylor College of Medicine provides technology services, support and partnership in delivering key values to the mission of Baylor College of Medicine.
We will consider highly qualified candidates to work remotely within the state of Texas. Employee will be required to attend work-related meetings in Houston occasionally, travel for these meetings will be at the employee's expense.
Job Duties
- Leads development and optimization of Hello World and Campaigns to support patient engagement strategies.
- Designs and manages outreach campaigns.
- Supports and enhances digital front door capabilities, including
- Partners with Access leadership to align Epic functionality with operational priorities.
- Analyzes campaign and engagement performance and recommends optimization strategies based on results.
- Provides application analysis, configuration, and support for Epic platforms supporting patient engagement, access, and communication workflows, in alignment with organizational priorities.
- Designs, builds, tests, and maintains system configuration that supports patient engagement and access capabilities.
- Configures and supports Epic engagement platforms (including Hello World and Campaigns) to enable targeted outreach.
- Develops and optimizes workflows that improve patient access, provider visibility, and digital front door experiences, including integration with tools such as Provider Finder.
- Partners with clinical, access, revenue cycle, and operational stakeholders.
- Manages enhancements and small-to-medium projects related to patient engagement and access workflows, including coordination across IT and operational teams.
- Performs application monitoring, reporting, and analysis to evaluate engagement performance and access-related metrics and recommends improvements.
- Participates in operational support activities.
- Maintains system configuration, build documentation, and testing practices to support upgrades, enhancements, and system stability.
- Collaborates with other application teams to support cross-functional workflows and integrations across Epic modules.
- Performs other job-related duties as assigned.
Minimum Qualifications
- Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
- Four years of relevant experience.
Department-specific Requirements
- Experience in Epic Cadence.
Preferred Qualifications and Skills
- Epic Certification in Cadence or MyChart.
- Hello World badge.
- Experience with Hello World, Campaigns, or similar engagement/outreach tools.
- Experience supporting patient access workflows, scheduling, or digital engagement initiatives.
Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.