Customer Support Specialist
这是一个远程职位。工作标题：客户支持专家位置：远程 （尼日利亚首选）公司：乌雷洛科技有限公司。蒂沃非洲关于我们。蒂瓦罗非洲建立的使命是为了让租流程更快，更安全，更透明地适用于所有人在非洲。我们提供技术驱动解决方案来验证租户和房产，减少风险，确保交易顺利。不管你正在租房还是寻找住处，Tivaro 的验证平台都是为你而设计的。我们是一个小但雄心勃勃的团队，我们正在寻找一个客户支持专家来加速我们的增长并建立 Tivro Africa 作为验证租解决方案的技术平台。角色概述 客户支持专门人员将成为用户的第一点接触，协助询问，解决问题和确保客户满意度。你将与我们的运营和技术团队密切合作以提供高效和同情的支持。资格 ·通过电子邮件，聊天和电话迅速响应客户查询。·识别和解决客户问题的问题，提供有效的解决方案。· 培养用户了解 Tivro Africa 服务和平台功能。· 向相关团队提供未解决的问题，并追踪到解决。· 保持详细的与客户互动记录。· 与团队合作确定改善服务领域。· 为提高客户体验和平台可用性提供反。要求。· 在支持客户或类似角色 （优先）. · 英语交流技能 （口头和书面）是优势；其他非洲语言知识是优势。· 强大的问题解决能力和人际交往能力。· 在快速发展环境中多任务和优先任务的能力。· 技术熟练，能够快速学习和解释数字平台。· 对客户的关注处于高层次的同情心和专业性。• 优势 · 竞争力薪水。· 灵活，远程工作环境。· 在快速发展的初创公司中增长机会。· 在非洲租市场上有意义的影响力的机会。· 全面健康保险 · 月度互联网补贴 · 小吃奖励加入我们在 Tivro Africa 并帮助塑造整个大陆安全可靠的租未来！原始地发布在喜马拉雅山。
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This is a remote position.
Job Title: Customer Support Specialist
Location: Remote (Nigeria-Based Preferred)
Company: Urello Technologies LTD | Tivro Africa
About Us
Tivro Africa was built with one mission to make the rental process faster, more secure, and more transparent for everyone in Africa. We provide tech-powered solutions for verifying tenants and properties, reducing risks, and ensuring smooth transactions. Whether you're renting a property or looking for a place to live, Tivro's verification platform is built for you.
We’re a small but ambitious team, and we’re looking for a Customer Support Specialist to accelerate our growth and establish Tivro Africa as the go-to technology platform for verified rental solutions.Role Overview
The Customer Support Specialist will act as the first point of contact for users, assisting with inquiries, resolving issues, and ensuring customer satisfaction. You’ll work closely with our operations and technical teams to provide efficient and empathetic support.
Qualifications
- Respond promptly to customer inquiries via email, chat, and phone.
- Identify and troubleshoot customer issues, providing effective solutions.
- Educate users about Tivro Africa’s services and platform features.
- Escalate unresolved issues to the relevant teams and follow up until resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to identify areas for service improvement.
- Provide feedback to enhance the customer experience and platform usability.
Requirements
- Previous experience in customer support or a similar role (preferred).
- Excellent communication skills (verbal and written) in English; knowledge of other African languages is a plus.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Tech-savvy with the ability to learn and explain digital platforms quickly.
- High level of empathy and professionalism when dealing with customer concerns.
Benefits
- Competitive salary.
- Flexible, remote working environment.
- Opportunities for growth within a fast-growing startup.
- A chance to make a meaningful impact in the African rental market.
- Comprehensive Health Insurance
- Monthly Internet Allowance
- Snacks Stipend
Join us at Tivro Africa and help shape the future of secure and trusted renting across the continent!
Originally posted on Himalayas