医疗资深调度员
Medical Staff Scheduler
与一家真正相信自己所做之事的公司共事令人振奋！
加入Chapters Health团队后，你会意识到这不仅仅是一份工作，而是一项使命。我们致力于每天为社区提供卓越的患者护理和高水平的客户服务。我们的员工是成功的关键！
职位：
医疗人员调度员负责协调和监督医疗服务提供者的患者排程，包括高级执业注册护士（APRN）和医生。
• 按照严格的医疗保险/医疗补助指南安排面对面合规访问。
• 与附属医疗总监密切合作，确保医疗人员的生产力达标。
• 联系患者和家属安排医疗人员访问。
资格要求：
大学学历或同等工作经验
· 至少3年相关医疗行业工作经验，包括在呼叫中心环境和/或医疗人员排程和/或临床患者护理方面的经验
· 具备使用电子病历及排程软件的经验
· 熟练使用Excel，包括输入/格式化/筛选/排序数据、创建和管理工作表/公式以及分析数据
· 熟练使用Teams
· 具有临终关怀经验，能够对患者和家属表达同情
· 具备较强的医学术语知识，最好是与临终关怀相关的
· 能够进行久坐工作，并能应对频繁的干扰
· 具备出色的时间管理能力，能够优先处理任务并按时完成排程
· 能够在压力下专业且冷静地处理情况
· 能够有效展示患者排程技能和沟通能力
· 具备信息寻求/探询能力
· 准确的知识传递能力
· 倾听、理解并回应能力
· 能够在快节奏环境中同时处理多项任务（思考、交谈、打字），运用人际技能以增强来电者的安心感
· 能够在协作的团队环境中工作
· 在日常工作中表现出紧迫感
· 能够在中等监督下工作，具备一定程度的自主判断和独立决策能力
· 熟练操作计算机；熟练使用Microsoft Office软件应用，并具备良好的数据录入和导航技能
能力要求：
· 满足该职位的能力要求。
查看英文原文
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role:
The Medical Staff Scheduler is responsible for the coordination and oversight of patient scheduling for medical service providers to include APRNs and physicians.
•Schedules visits especially F2F compliance visits following strict Medicare/Medicaid guidelines.
•Works closely with affiliate medical directors to ensure productivity is met by medical staff.
•Contact patients and families to schedule medical staff visits.Qualifications:
College degree or equivalent work experience
· Minimum of (3) years of related work experience in the healthcare field including prior experience in a contact call center environment and/or medical staff scheduling and/or clinical patient care experience
· Previous experience utilizing an electronic medical record as well as scheduling software
· Strong Excel skills including the ability to input/format/filter/sort data, create and manage worksheets/formulas and analyze data
· Proficiency in Teams
· Previous hospice experience including the ability to voice compassion towards patients and families
· Strong medical terminology skills preferably related to hospice
· Able to perform sedentary work with frequent interruptions
· Demonstrated excellent time management skills with ability to prioritize tasks and meet scheduling deadlines
· Ability to effectively handle stressful situations professionally and calmly
· Ability to demonstrate patient scheduling skills and communication effectively
· Information seeking / probing skills
· Accurate knowledge transfer
· Listening, understanding and responding
· Able to multi-task (think, talk, type) in a fast-paced environment, utilizing interpersonal skills to maximize caller reassurance
· Ability to work in a cooperative team environment
· Exhibit a sense of urgency in daily work activities
· Able to work under moderate supervision, exercising some degree of discretion and independent judgment
· Skilled in computer operations; proficiency in Microsoft Office software applications, and proven data entry and navigation skills
Competencies:
· Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
· Represent the Company professionally at all times through care delivered and/or services provided to all clients.
· Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
· Comply with Company policies, procedures and standard practices.
Observe the Company’s health, safety and security practices.
· Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
· Use resources in a fiscally responsible manner.
· Promote the Company through participation in community and professional organizations.
· Participate proactively in improving performance at the organizational, departmental and individual levels.
· Improve own professional knowledge and skill level.
Advance electronic media skills.
· Support Company research and educational activities.
· Share expertise with co-workers both formally and informally.
· Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.
Compensation Pay Range:
$20.26 - $30.16This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit .
Originally posted on Himalayas