客户成功经理（创始团队）
Customer Success Manager (Founding)
Nango https://nango.dev/ (YC W23) 将代理连接到 1000 个 API，使其能够行动和学习。
目前超过 700 家付费客户正在使用 Nango，包括 ServiceNow、Monday、Replit、Ramp。我们是一支由 14 人组成的 YC 背书团队，成员来自 AWS、GitHub、Okta、Snyk、Netlify、Uber、Samsara、Workato 等领先的开发者工具公司。
我们正在招聘一名创始客户成功经理，帮助我们的客户在 Nango 上取得成功并实现增长。你将建立我们的客户成功职能，与我们的主要客户紧密合作，同时开发支持更广泛客户群体的方法。你将负责续约，发现新的使用场景，并直接与创始人合作。
你将负责：
- 与我们最大客户的开发者、产品负责人和决策者建立长期关系。
- 了解客户正在构建的内容，并帮助他们从 Nango 中获得更多价值。
- 发现推动客户扩展的新使用场景、团队和集成。
- 负责续约和扩展对话，从计划到完成。
- 通过产品使用情况和客户对话，早期发现采用差距和风险。
- 与工程团队合作解决障碍，并将客户需求带入产品路线图。
- 建立手册和推广策略，使我们能够更好地服务 700 多家客户。
- 跟踪客户健康状况、留存率和增长，在建立职能的过程中不断优化。
你具备：
- 在开发者工具、基础设施或技术 SaaS 公司中拓展客户关系的经验。
- 有负责续约和扩展的经验，并能提供可证明的结果。
- 能够与开发者讨论 API、集成和技术使用场景。
- 能够与实际用户和高管买家建立信任。
- 能够将客户目标与产品采用和商业机会联系起来。
- 有条理、主动且善于规划时间。
- 喜欢定义流程而非遵循现有流程。
地点
北美远程办公
查看英文原文
Nango https://nango.dev/ (YC W23) connects agents to 1,000 APIs so they can act & learn.
More than 700 paying customers use Nango today, including ServiceNow, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.
We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango. You will build our customer success function, working closely with our largest accounts while developing ways to support our broader customer base. You’ll own renewals, uncover new use cases, and work directly with the founders.
WHAT YOU’LL DO
- Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
- Understand what customers are building and help them get more value from Nango.
- Discover new use cases, teams, and integrations that drive account expansion.
- Own renewals and expansion conversations, from planning through close.
- Spot adoption gaps and risks early using product usage and customer conversations.
- Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
- Build the playbooks and outreach that let us serve 700+ customers well.
- Track customer health, retention, and growth as you build the function.
WHO YOU ARE
- You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
- You have owned renewals and expansion, with results you can point to.
- You are comfortable discussing APIs, integrations, and technical use cases with developers.
- You build trust with both hands-on users and executive buyers.
- You connect customer goals with product adoption and commercial opportunities.
- You are organized, proactive, and thoughtful about where to spend your time.
- You thrive when defining the playbook rather than following one.
LOCATION
Remote in North America.