患者协调员
Patient Coordinator
职位概述
患者协调员在推动Natera肿瘤产品线的成功中扮演关键的内部销售角色。该职位负责管理并发展患者关系，通过主动接触、管道开发和持续参与直接为收入做出贡献。
作为患者的首要联系人，患者协调员与现场销售、运营和内部利益相关者紧密合作，执行区域策略，推动销售管道中的机会，并确保及时检测和重复使用。该职位结合客户倡导与内部销售执行，需要强大的关系建立能力、销售敏锐度以及将日常活动与销售管道和收入结果联系起来的能力。
主要职责
- 作为现场销售的内部销售合作伙伴，支持区域策略并推动销售管道中的机会。
- 主动管理患者来电和外拨，以影响检测采用、安排和持续护理。
- 建立并维护与患者长期的咨询型关系，推动重复检测和持续参与。
- 从初次接触开始识别、培养并推进患者机会，确保与销售管道目标一致。
- 与销售、账单和客户服务跨部门协作，消除影响转化或时间的障碍。
- 以解决方案导向的思维评估患者需求，解决物流、临床协调和服务挑战。
- 在CRM和商业智能工具（如Salesforce、PowerBI）中准确记录互动、机会和销售管道活动。
- 分析区域和销售管道数据，优先安排接触，识别趋势并优化销售工作。
- 确保及时完成与销售表现和患者参与相关的数据请求和报告。
- 在Natera内部担任患者倡导者，同时保持以收入为导向、以销售驱动的方法。
- 执行其他指派的任务。
合规与培训
- 经常处理纸质和电子格式的受保护健康信息（PHI）。
- 在规定时间内完成HIPAA/PHI隐私、安全和通用政策与程序培训。
- 保持所有Natera要求的培训的最新状态。
资格要求
- 至少2年内部销售经验，最好是从事
查看英文原文
POSITION SUMMARY:
The role of Patient Coordinator will be central to the success of the Signatera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera.
PRIMARY RESPONSIBILITIES:
- Work with assigned Nurse Coordinator to maintain & support existing customers.
- Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
- Maintain and support a service-oriented relationship with patients
- Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
- Help manage our business system tools (e.g. QlikView, Salesforce)
- Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.
- Performs other duties as assigned.
- This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
- Must maintain a current status on Natera training requirements.
QUALIFICATIONS:
- Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
- Minimum of 2 years of sales experience
- Background in medical or biological sciences preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
- Outgoing personality with excellent oral & presentation skills.
- Ability to think strategically as well as execute tactically
- Emphasis on competitive analysis and team first attitude.
- Ability to relate and educate our technology to potential patients
- Strong quantitative and MS Excel skills
- Self-motivation, with the desire and capacity to work both independently and collaboratively
- Must act with a sense of urgency
- Excellent organizational and communication skills (written and verbal)
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page