主题专家 – 健康系统分析师
Subject Matter Expert – HEALTH SYSTEMS ANALYST
职位概述
高级健康系统专家为退伍军人事务部（VHA）提供专家级指导、分析和支持，帮助其评估和优化企业及临床流程。该职位负责评估现状和未来状态概念，开发和实施新的业务流程，诊断运营挑战，并重新设计工作流程以提高效率、合规性和护理交付。该专家将提供关于VHA医疗中心运营、退伍军人综合服务网络（VISN）结构以及附属医疗教育系统的专业知识，确保系统改进符合临床和业务目标。
主要职责
- 支持VHA内部业务流程的分析、设计、开发和实施。
- 进行现状运营的详细评估，并定义未来状态概念以推进组织目标。
- 开发新的业务流程并重新设计现有工作流程，以解决已识别的问题并提高效率。
- 监控重新设计的流程，确保持续改进并符合VHA政策、重点任务和战略目标。
- 对政策更新、组织变化和不断演变的医疗交付需求进行持续流程分析。
- 提供关于VHA医疗中心运营、VISN结构和临床/业务流程整合的专业知识。
- 应用在退伍军人医疗项目领域的专业知识，如以患者为中心的医疗之家、心理健康（包括住院康复和创伤后应激障碍）、假肢、远程医疗、女性健康、专科护理、退伍军人无家可归、老年病学和长期护理。
- 与VHA领导层和相关方合作，确保流程改进计划满足运营和临床要求。
- 就业务和临床流程与附属医疗教育系统的整合提供建议。
最低资格要求
- 健康系统管理、医疗管理、公共卫生、公共管理或相关领域的硕士学位。
- 在大型政府综合医疗系统中至少十年的经验，有实质性退伍军人医疗项目参与经历。
- 在分析、设计、开发和实施医疗业务流程方面有显著经验。
- 在VH系统中有丰富的经验
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Job Summary
The Senior Health Systems SME provides expert-level guidance, analysis, and support to the Veterans Health Administration (VHA) in evaluating and optimizing business and clinical processes across the enterprise. This role is responsible for assessing current and future state concepts, developing and implementing new business processes, diagnosing operational challenges, and redesigning workflows to enhance efficiency, compliance, and care delivery. The SME will contribute specialized expertise in VHA Medical Center operations, Veterans Integrated Service Network (VISN) structures, and affiliated healthcare education systems, ensuring that system improvements align with both clinical and business objectives.
Primary Responsibilities
- Support the analysis, design, development, and implementation of business processes within the VHA.
- Conduct detailed assessments of current state operations and define future state concepts to advance organizational objectives.
- Develop new business processes and redesign existing workflows to address identified challenges and improve effectiveness.
- Monitor redesigned processes to ensure sustained improvement and alignment with VHA policies, priorities, and strategic goals.
- Perform continuous process analysis in response to policy updates, organizational changes, and evolving healthcare delivery requirements.
- Provide subject matter expertise on VHA Medical Center operations, VISN structures, and clinical/business process integration.
- Apply specialized knowledge in Veterans healthcare program areas such as Patient Centered Medical Home, Mental Health (including Residential Rehabilitation and PTSD), Prosthetics, Telehealth, Women’s Health, Specialty Care, Veterans Homelessness, and Geriatrics and Extended Care.
- Collaborate with VHA leadership and stakeholders to ensure that process improvement initiatives meet operational and clinical requirements.
- Advise on the integration of business and clinical processes with affiliated healthcare education systems.
Minimum Qualifications
- Master’s degree in Health Systems Management, Healthcare Administration, Public Health, Public Administration, or related field.
- Minimum ten (10) years of experience in a large-scale government integrated healthcare system, with substantive Veterans healthcare program involvement.
- Proven expertise in analyzing, designing, developing, and implementing healthcare business processes.
- Extensive experience with VHA Medical Center operations and working knowledge of VISN structures.
- Strong understanding of both clinical and administrative processes within the VHA.
- Experience with affiliated healthcare education systems.
- Demonstrated ability to diagnose operational challenges and develop effective process redesign strategies.
- Excellent communication, facilitation, and collaboration skills.
Desired Qualifications
- Experience leading enterprise-wide process improvement initiatives in Federal healthcare systems.
- Knowledge of Federal healthcare policy development and implementation.
- Certification in Lean Six Sigma, Change Management (e.g., PROSCI®), or related methodologies.
About Aptive
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.
We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.
Founded: 2012Employees: 300+ nationwide
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
Originally posted on Himalayas