案例主管/客户成功协调员
Case Manager/Client Success Coordinator
职位：案例经理 / 客户成功协调员
工作时间：美国时间（上午9点-下午5点 EST）
地点：全职，远程办公（南非）
薪资：南非兰特（ZAR）
案例经理 / 客户成功协调员是家庭和治疗师的主要联系人，确保在服务过程中提供积极的客户体验。该职位专注于关系管理、问题解决、客户留存和跨职能协作，以支持高水平的客户满意度和护理连续性。
主要职责：
- 管理并维护与客户和家庭的积极关系。
- 处理并解决客户的担忧、升级问题和服务相关问题。
- 对客户流失和服务挑战进行根本原因分析。
- 协调家庭、治疗师和内部团队之间的沟通。
- 支持客户留存计划和参与策略。
- 监测客户满意度并识别服务改进的机会。
- 保持客户互动的准确记录和文档。
- 与运营团队合作，确保问题及时解决。
- 要求
- 至少2年案例管理、客户成功或相关医疗协调岗位的经验。
- 强大的沟通和人际交往能力，能够与客户和内部团队建立良好关系。
- 优秀的组织能力，能够同时处理多个案件。
- 注重细节，能够保持准确的记录和文档。
- 具有解决问题的思维，能够在充满挑战的情况下以同理心处理问题。
- 有远程工作经验并能独立管理任务。
- 熟悉CRM和案例管理软件者优先。
- 福利
- 舒适的美国工作时间
- 远程在家工作
- 欺诈声明：ReWorks Solutions在招聘过程中永远不会要求支付费用或要求面对面的办公室访问。所有官方通讯将来自ReWorks Solutions的电子邮件地址。请直接与我们的团队核实任何可疑信息。
- 最初发布于Himalayas
查看英文原文
Position: Case Manager / Client Success Coordinator
Working Hours: US Hours (9am-5pm EST)
Location: Full-Time, Remote (South Africa)
Salary: South African Rand (ZAR)
The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care.
Key Responsibilities:
- Manage and maintain positive relationships with clients and families.
- Address and resolve client concerns, escalations, and service-related issues.
- Conduct root-cause analysis on client attrition and service challenges.
- Coordinate communication between families, therapists, and internal teams.
- Support client retention initiatives and engagement strategies.
- Monitor client satisfaction and identify opportunities for service improvement.
- Maintain accurate records and documentation of client interactions.
- Collaborate with operational teams to ensure timely issue resolution.
Requirements
- Minimum of 2 years experience in case management, client success, or related healthcare coordination roles.
- Strong communication and interpersonal skills to build rapport with clients and internal teams.
- Excellent organizational skills with the ability to manage multiple cases simultaneously.
- Detail-oriented and able to maintain accurate records and documentation.
- Problem-solving mindset and ability to handle challenging situations with empathy.
- Experience working remotely and managing tasks independently.
- Familiarity with CRM and case management software preferred.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas