现场培训专员
Field Training Specialist
职位概述
现场培训专家为当地公司提供现场和虚拟培训。他们将与当地公司、区域负责人和培训服务团队紧密合作，确保实现预期的绩效成果。
职责与责任
- 对员工进行 WISE、WinZone 和 Winreports 功能的培训。
- 具备培训新总裁/经理和员工的知识，涵盖各种主题，包括 WISE 功能、报表等，例如 A Day’s Work in a Day (ADWIAD)。
- 与当地公司合作，组织和/或设置 WISE 数据。
- 与近期访问过的当地公司进行各种后续培训活动。
- 参与线下培训活动，如年度会议、全国培训、区域培训和 MDTP 会议。
- 录制培训帮助视频并提供支持性帮助文档。
- 创建、维护并跟进用户帮助工单，直至问题解决。
- 经常与编程、质量保证和支持团队合作开展各类项目。
- 为当地公司提供概念性和战略指导。
- 其他指派的任务。
最低资格要求
- 3 年以上在批发分销行业的工作经验。
- 能够在所有工作中注重细节、严谨和责任感。
- 优秀的书面和口头沟通能力。
- 能够独立工作或作为团队成员协作。
- 能够在快节奏、不断变化的工作环境中工作。
- 熟练使用 Microsoft Office 工具（Word、Excel、PowerPoint）。
期望资格
- 专科或学士学位，或相关工作经验。
- 3 年以上使用 WISE ERP 系统的经验。
此处列出的体力要求是成功履行基本工作职责所必须满足的，无论是否需要合理调整：
- 长时间坐着或站立。
- 手指和手部灵活性以操作键盘、鼠标和其他计算机组件。
- 提升和搬运中等重量的物体，如电脑和外设。
- 能够适应非传统的工作时间安排。
- 能够远程工作，并且最多有 50% 的时间需要出差。
我们致力于包容、多样性和平等就业机会，无论种族、肤色、族裔、宗教、性别、性别取向、年龄、国籍、婚姻状况、残疾、退伍军人身份或其他受适用联邦、州法律保护的因素。
查看英文原文
Position Summary
The Field Training Specialist conducts both on-site and virtual training for local companies. They will work closely with Local Companies, Area Leaders, and Training Services to ensure desired performance outcomes.
Accountabilities/Responsibilities
- Train employees on WISE, WinZone and Winreports functions.
- Possess knowledge to train new president/managers and employees on various topics including WISE functions, reports, e.g. A Day’s Work in a Day (ADWIAD).
- Work with local company in organization and/or setup of WISE data.
- Conduct various follow-up training activities with recently visited local company.
- Participate in in-person training events such as Annual Meetings, National Training, Regional Training, and MDTP sessions.
- Record training help videos and provide supporting help documentation.
- Create, maintain, and follow up help tickets for end users until their issue is resolved.
- Routinely work with Programming, Quality Assurance, and Support teams on various projects.
- Provide conceptual and strategic guidance to local companies.
- Other duties as assigned.
Minimum Qualifications
- 3+ years working in the wholesale distribution industry.
- Ability to provide attention to detail, thoroughness, and ownership in all duties.
- Excellent written and oral communication skills.
- Ability to work individually or as part of a team.
- Able to work in a fast paced/constantly changing work environment.
- Proficient with Microsoft Office tools (Word, Excel, PowerPoint).
Desired Qualifications
- Associates or Bachelor’s Degree, or related experience.
- 3+ years of experience using the WISE ERP system.
The physical demands listed here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
- Sitting or standing for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Ability to work a non-traditional schedule.
- Ability to work remotely and travel up to 50% of the time.
We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.
Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 680 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.
Originally posted on Himalayas