远程双语客服代表
Remote Bilingual Call Center Sales Representative
LOCATION
远程办公
POSITION OVERVIEW
MCI 是美国增长最快的科技驱动型商业服务公司之一，拥有强大的呼叫中心业务基础，并在多个国家开展运营。我们为包括医疗、零售、政府、教育、电信、科技电商和金融服务在内的多个行业提供客户体验（CX）、业务流程外包（BPO）以及一切即服务（XaaS）云技术解决方案。我们的呼叫中心由现场和远程代理共同支持，利用先进技术提升客户旅程，推动可扩展性并降低成本。
在 MCI，我们致力于打造一个让专业人士能够建立有意义的职业生涯、获得持续学习和发展机会，并为一家全球扩展的行业领先组织的成功做出贡献的环境。
我们正在寻找有动力的远程双语呼叫中心销售代表加入我们不断壮大的团队。如果你热爱销售，喜欢远程工作，并以结果为导向，这将是你在一个支持性和有回报的环境中发展职业生涯的绝佳机会。
要申请此职位，您必须在我们公司的职业页面上完成完整的申请，包括所有筛选问题和一个简短的入职前测试。
POSITION RESPONSIBILITIES
主要职责：
- 向潜在客户进行外呼并跟进线索。
- 向新老客户介绍并销售公司产品和服务。
- 达成每日、每周和每月的销售目标。
- 保持高水平的产品知识，以有效满足客户需求。
- 在 CRM 系统中记录所有销售活动和客户互动。
- 向管理层提供关于客户趋势和市场状况的反馈。
CANDIDATE QUALIFICATIONS
是否觉得你适合这个职位？
鼓励所有积极进取、有动力的申请人申请。该职位的理想候选人应高度积极且专注，并具备以下素质：
- 年满 18 岁
- 高中文凭/GED
- 1-2 年销售经验，最好是在呼叫中心或远程工作环境中
- 强大的说服力和谈判技巧
- 自我驱动，具有结果导向的思维
- 优秀的沟通和人际交往能力
- 英语和西班牙语流利
ABOUT MCI (PARENT COMPANY)
MCI 帮助客户应对他们的 CX 和 DX 挑战
查看英文原文
LOCATION
Remote Work-at-HomePOSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for motivated Remote Bilingual Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
- Make outbound calls to prospective customers and follow up on leads.
- Present and sell company products and services to new and existing customers.
- Achieve daily, weekly, and monthly sales targets.
- Maintain a high level of product knowledge to effectively address customer needs.
- Record all sales activities and customer interactions in the CRM system.
- Provide feedback to management on customer trends and market conditions.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older
- High School Diploma/GED
- 1-2 years of sales experience, preferably in a call center or remote setting.
- Strong persuasive and negotiation skills.
- Self-motivated with a results-oriented mindset.
- Excellent communication and interpersonal abilities.
- Fluent in English and Spanish.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for motivated Remote Bilingual Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
- Make outbound calls to prospective customers and follow up on leads.
- Present and sell company products and services to new and existing customers.
- Achieve daily, weekly, and monthly sales targets.
- Maintain a high level of product knowledge to effectively address customer needs.
- Record all sales activities and customer interactions in the CRM system.
- Provide feedback to management on customer trends and market conditions.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Must be 18 years or older
- High School Diploma/GED
- 1-2 years of sales experience, preferably in a call center or remote setting.
- Strong persuasive and negotiation skills.
- Self-motivated with a results-oriented mindset.
- Excellent communication and interpersonal abilities.
- Fluent in English and Spanish.
CONDITIONS OF EMPLOYMENT
All MCI Locations
· Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Originally posted on Himalayas