Seasonal Customer Love Associate - (Remote - GA based)
我们是谁：裸体是最可持续的选择。我们是第2.自2009年以来，我们一直在为大家带来可持续发展时尚的使命。成为快速公司重要品牌之一并获得最佳碳足迹奖，我们有着大目标，比如到2025年成为气候积极者，到2030年成为环保者，并在整个行业前进。我们的工作得到了 Drappers 和 Sourcing Journal 的热爱，而 TIME 写道我们的首席执行官哈利·博伦斯坦是多么伟大的。基本上，我们正在拯救地球，并且看起来很好做它。我们是一个全球性的品牌，拥有50多家商店 （而且数量）在世界各地，还有自己的可持续工厂在洛杉矶。我们创新在配件，泳装和睡衣等类别上，我们通过这样的运动来接触数百万人。没有这么做的人是不可能的。我们是一个基于使命的公司，投资于包容文化，所以我们可以共同创新并确保每个人都有机会成长，繁荣和归属。从现在开始，我们希望与你一起完成所有这些工作。你会做的：· 持续提供神奇的客户服务在所有的客户服务道中 · 通过客户优先思维方式为客户提供出色的客户体验，以建立长期，忠诚的客户关系 · 能不断达到和超越绩效目标 · 在帮助客户购物下一个最喜欢的商品时，能够戴上许多帽子 （造型师，朋友，个人助理）·了解我们的运输，交付和返回程序，以尽可能有效地处理所有客户订单 · 与内部团队分享客户和产品反，如商业化，运营和产品开发 ·了解业务的所有方面的内涵并接触不同团队：· 非常友好的人，喜欢与人互动，从来没有失去冷静的 · 对我们政策进行沟通和应用具有高度同情感，判断力，耐心和平衡头脑 ·积极并且愿意承担任何任务，无论是大还是小 · 在所有客户服务道中强大的通信技能，包括电子邮件，短信和聊天 ·能够在多项任务时一致地遵守截止日期；擅长管理时间 ·灵活且能在一名警官工作
查看英文原文
Who We Are:
Being naked is the #1 most sustainable option. We're #2.
Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.
We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this, and this.
None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.
And starting right now, we want to do all that with you.
What You’ll Do:
- Provide consistently magical customer service across all customer service channels
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Who You Are:
- Smart, incredibly organized, and driven towards excellence
- Passionate about Reformation’s mission and products
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task, big or small
- Strong communication skills across all customer service channels, including email, text, and chat
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
Extra Credit:
- Prior experience on an e-commerce customer service team
- Proficiency with Kustomer and Google Suite
Availability:
We’re currently hiring for Seasonal roles during our next peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.
Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance.
- Part-Time: 8–29 hours/week, with occasional weekend shifts required
Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.
Compensation:
At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is $17.60 - $18.65 per hour, depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity.
This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.
Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.
Benefits & Perks:
- Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
- We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
- We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
- We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
- You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
- We care about the causes our employees care about so we donate to community efforts on a yearly basis.
- We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!
Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.
If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.
Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.
Want some more?! - Sustainability, Forbes, Fast Company