零售商客户助理
Retailer Account Associate
职位概述
Retailer Account Associate 将在 Emerging Retail Success 团队中发挥关键作用，通过帮助扩展我们的零售合作伙伴关系、解决零售商问题以及优化我们的内部流程来推动业务增长。该职位专注于通过 Jira 处理大量 inbound 零售商查询，使用已有的操作手册或跨职能协作来解决问题，并在构建零售商操作手册和新培训资源时记录解决方案。
你将负责：
- 通过 Jira 处理 inbound 零售商查询：监控和管理工单；使用我们的工具解决零售商需求，或通过 Jira、Slack 或邮件与跨职能团队协作
- 通过我们的平台帮助零售商改善其电商业务并提高销售额，协助教育他们的团队
- 处理所有零售账户的运营、物流和合规支持请求，以推动长期成功
- 在帮助零售商的过程中发现增长机会；与团队沟通并记录这些机会
- 确保所有 Jira 工单、Salesforce 账户页面和其他工具都得到全面更新并保持准确；发现问题时及时报告
- 协助记录流程、常规操作和 Jira 操作手册，以优化内部流程并提供一致且以人为本的零售商账户管理
- 可选：使用现有的 AI 工具和自动化平台构建内部解决方案
你具备：
- 组织能力与细致入微：有证明的能力可以管理多个项目和不断变化的优先级，具有强烈的责任心
- 技术熟练：熟悉 Google Suite（文档、表格、幻灯片、邮箱、日历）、Slack、Salesforce 和 Jira
- 问题解决思维：有流程改进经验，能够处理模糊情况，并跨部门协作
- 沟通能力：有良好的人际交往能力，能够在内部和外部与零售商客户各层级进行有效沟通；出色的书面和口头表达能力
- 灵活性与动力：适应动态环境，能够应对快速变化和紧迫的时间表
期望资格：
- 1 年以上 B2B 客户管理、销售或远程支持经验；在零售、食品杂货或酒类行业有经验者优先
- 熟悉技术入职或支持工作
- 有使用（或强烈兴趣学习）AI 模板构建器或自动化平台的经验
合同详情：6 个月合同（根据业务需求可能延长），完全远程，位于加拿大，37.5 小时/周
查看英文原文
Role Overview
The Retailer Account Associate will play a critical role on the Emerging Retail Success team by helping grow our retail partnerships, troubleshoot retailer issues, and enhance our internal processes. This role focuses on processing a high volume of inbound retailer inquiries through Jira, using established playbooks or working cross-functionally to resolve inquiries, and documenting solutions as we build retailer playbooks and new training resources.
What You’ll Do:
- Process inbound retailer inquiries via Jira: monitor and manage tickets; use our tooling to resolve the retailer’s need or work with cross-functional teams via Jira, Slack, or Email
- Help retailers improve their e-commerce business and increase sales through our platform, and help educate their teams
- Address operational, logistical, and regulatory support requests for all retail accounts to drive long-term success
- Discover areas of growth when helping a retailer; communicate and document those opportunities with your team
- Ensure all Jira tickets, Salesforce account pages, and other tools are thoroughly updated and accurate; report issues when they arise
- Help document processes, routines, and Jira playbooks to streamline internal processes and provide consistent, human-centric retailer account management
- Optional: build internal solutions using existing AI tools and automation platforms
What You Bring:
- Organization & detail-oriented: proven ability to manage multiple projects and shifting priorities with strong personal accountability
- Tech proficiency: comfortable in Google Suite (Docs, Sheets, Slides, Gmail, Calendar), Slack, Salesforce, and Jira
- Problem-solving mindset: experience with process improvement, managing ambiguity, and collaborating across departments
- Communication skills: strong interpersonal skills for working internally and externally with retailer clients at all levels; excellent written and verbal communication
- Flexibility & drive: comfortable in a dynamic environment with rapid change and aggressive timelines
Desired Qualifications:
- 1+ years of experience in B2B account management, sales, or remote support; experience in retail, grocery, or alcohol industries is a plus
- Familiarity with technical onboarding or support
- Experience using (or strong interest to learn) AI template builders or automation platforms
Contract details: 6-month contract (term may extend based on business needs), fully remote within Canada, 37.5 hours per week, availability Monday–Friday during business hours.
Originally posted on Himalayas