Customer Service Representative, Spanish Speaking
在 Veracity,我们希望成为一种不同的保险合作伙伴。没有外部投资者，风险资本或母公司的压力。我们是一个赋权文化。相信努力，结果和问责制。我们认为透明度促进了信任，增长推动了增长，以及增长驱动着创新。我们对严格评估和无情执行的承诺导致快速发展。我们只会向服务的小企业主回答，这种独立性使我们能够专注于最重要的事情：帮助他们的企业通过提供专家指导和最佳保险政策来繁荣。我们正在迅速发展，希望你成为其中的一部分！我们寻求一个专注的和详细的客户服务代表，讲西班牙语加入我们的团队。向通信经理报告，这个远程角色负责通过多种沟通道为客户提供准确，及时和高质量的支持。客户服务代理通过全面的文档，与内部团队有效协调以及适应不断变化的优先事项的能力确保了积极的客户体验。关键责任 ·通过电话，电子邮件，聊天或其他联系方式提供卓越的客户服务，同时沟通清楚和专业地 · 立即采取任何行动后彻底准确记录所有客户帐户 ·有效使用工作工具和工作辅助工具，在升级之前应用基本故障解决措施来解决客户询问 ·协助简单的证书请求和管理电子邮件收件箱 · 自主管理任务，以最小监督确保最佳服务而独立工作 · 快速适应不断变化的客户需求和道要求，同时表现出同情感在每个客户互动中 · 提供对客户重复疼痛点的前线反，以改善流程和人工智能响应 · 要求执行其他任务如请求，指导或分配的要求和资格 · 高中文凭或相等级；2年以上经验在客户服务方面 · 获得和维护财产和伤害保险许可证的能力 · 适应客户需求变化和多种沟通道的能力 · 在升级之前解决问题能力强大的书面和口头交流力
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At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.
Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution leads to rapid evolution.
We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.
We’re growing fast and want you to be a part of it!
We’re seeking a dedicated and detail-oriented Customer Service Representative, Spanish Speaking to join our team. Reporting to the Communications Manager, this remote role is responsible for delivering accurate, timely, and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities.
Key Responsibilities
- Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
- Thoroughly and accurately document all customer accounts immediately after any action
- Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating
- Assist with simple certificate requests and manage email inboxes
- Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service
- Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction
- Provide frontline feedback on recurring customer pain points to improve processes and AI responses
- Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
- High school diploma or equivalent required
- 2+ years’ experience in customer service
- Ability to obtain and maintain a Property and Casualty (P&C) insurance license
- Ability to adapt to changing customer needs and multiple communication channels
- Strong problem-solving skills to troubleshoot issues before escalation Strong written and verbal communication skills
- Proficiency with common customer service software and systems, such as CRM tools
- Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently
- Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines
Perks
- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
Why Veracity?
Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:
- Engage in groundbreaking projects that are reshaping the insurance landscape
- Collaborate with a group of dedicated, like-minded professionals
- Experience a culture that prioritizes growth and development
Compensation Range: $18/hr during training; $21/hr upon successful completion of licensing and training
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.
If you need accommodation, please let us know during the interview process.
Originally posted on Himalayas