测试分析师 - 高级 JP1007
Test Analyst - Senior JP1007
项目名称：
消费者许可查询在线 – 测试分析师
范围：
工作范围 – 测试分析师（CLEO）
测试分析师将提供测试、业务就绪、培训和人工智能支持的质量保障服务，以支持消费者许可查询外联（CLEO）计划。该资源将支持用户验收测试（UAT）、增强测试、缺陷管理、培训材料开发、部署就绪、实施后稳定化活动，并负责任地使用人工智能（AI）工具来改进测试、文档和知识转移流程。
服务将根据批准的项目需求、ServiceNow故事、验收标准、项目时间表、阿尔伯塔省政府治理流程和负责任的人工智能原则进行交付。该资源将与产品负责人、主题专家（SME）、业务利益相关者和项目团队成员协作，验证CLEO解决方案，支持业务就绪活动，并确保用户为操作就绪做好准备。
测试分析师将负责制定和执行测试活动，验证业务和技术需求，支持缺陷解决，并创建培训和就绪材料，以促进用户的成功采用。该资源还将识别利用批准的人工智能工具的机会，以提高测试效率、文档质量、培训开发、知识管理和就绪活动，同时保持适当的人员监督和质量保证。该资源将支持培训材料、用户指南、工作辅助工具、常见问题解答、培训场景和知识转移内容的开发和验证，包括在适当情况下使用人工智能辅助内容创作。所有人工智能生成的输出必须经过审查和验证，以确保准确性、完整性、可访问性、符合批准的业务流程，并遵守阿尔伯塔省政府的标准。
测试分析师将通过评估利用人工智能辅助工具支持测试用例开发、测试覆盖分析、缺陷调查、报告、文档和培训准备的机会，为持续改进计划做出贡献。工作以交付成果为基础，并与批准的CLEO测试、培训、业务就绪、知识转移和部署就绪的文档一致。
服务在既定的框架内执行
查看英文原文
Project Name:
Consumer Licensing Enquiry Online – Test Analyst
Scope:
Scope of Work – Testing Analyst (CLEO)
The Testing Analyst will provide testing, business readiness, training, and AI-enabled quality assurance services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative. The resource will support User Acceptance Testing (UAT), enhancement testing, defect management, training material development, deployment readiness, post-implementation stabilization activities, and the responsible use of Artificial Intelligence (AI) tools to improve testing, documentation, and knowledge transfer processes.
Services will be delivered in accordance with approved project requirements, ServiceNow stories, acceptance criteria, project schedules, Government of Alberta governance processes, and responsible AI principles. The resource will work collaboratively with Product Owners, Subject Matter Experts (SMEs), business stakeholders, and project team members to validate the CLEO solution, support business readiness activities, and ensure users are prepared for operational readiness.
The Testing Analyst will be responsible for developing and executing testing activities, validating business and technical requirements, supporting defect resolution, and creating training and readiness materials that enable successful user adoption. The resource will also identify opportunities to leverage approved AI-enabled tools to improve testing efficiency, documentation quality, training development, knowledge management, and readiness activities while maintaining appropriate human oversight and quality assurance. The resource will support the development and validation of training materials, user guides, job aids, FAQs, training scenarios, and knowledge transfer content, including AI-assisted content creation where appropriate. All AI-generated outputs must be reviewed and validated to ensure accuracy, completeness, accessibility, alignment to approved business processes, and compliance with Government of Alberta standards.
The Testing Analyst will contribute to continuous improvement initiatives by assessing opportunities to use AI-assisted tools to support test case development, test coverage analysis, defect investigation, reporting, documentation, and training preparation. Work is deliverable-based and aligned with approved CLEO testing, training, business readiness, knowledge transfer, and deployment readiness artifacts.
Services are performed within established Government of Alberta project management, testing, quality assurance, privacy, security, accessibility, and governance frameworks. The resource is responsible for planning, coordinating, and executing testing and readiness activities required to support successful CLEO implementation and user adoption. This includes supporting the responsible use of approved AI-enabled tools and ensuring all AI-assisted outputs are appropriately reviewed and validated before use.
The resource has no authority for project scope approval, budget approval, solution design decisions, procurement decisions, operational policy decisions, AI governance decisions, or production release sign-off. Engagement is time-bound to CLEO project delivery, testing cycles, training development, business readiness activities, deployment readiness, transition to operations, go-live support, and post-implementation stabilization.
The Testing Analyst is expected to promote continuous improvement and innovation by identifying opportunities to leverage approved AI capabilities to enhance testing effectiveness, training development, knowledge transfer, and operational readiness while ensuring compliance with Government of Alberta policies, governance requirements, privacy obligations, and responsible AI practices.
Duties:
· Develop, update, and execute test scenarios, test scripts, and test cases aligned with approved business requirements, ServiceNow stories, and acceptance criteria, leveraging approved AI-assisted tools where appropriate to improve test coverage, traceability, and efficiency.
· Perform User Acceptance Testing (UAT), including functional testing, enhancement testing, regression testing, end-to-end process testing, and retesting activities to validate system functionality and business outcomes.
· Identify, document, track, and validate defects, including severity assessment, supporting evidence, root cause analysis support, and verification of defect resolution. Utilize AI-enabled tools, where appropriate, to support defect analysis, pattern identification, and documentation activities.
· Maintain testing documentation, execution records, traceability information, and testing status reports using approved project tools and repositories, while leveraging AI-assisted productivity tools to improve documentation quality and consistency.
· Support integration testing, data migration validation, and business process validation activities, including the use of AI-enabled tools, where appropriate, to assist in identifying data inconsistencies, process gaps, or testing opportunities.
· Monitor testing progress and communicate testing risks, issues, dependencies, constraints, and blockers that may impact project timelines or deliverables, utilizing available reporting and analytical tools to support decision-making.
· Participate in sprint-based and release-based testing activities, including test planning, test execution, defect triage, deployment validation, smoke testing, post-deployment verification, and continuous improvement of testing practices.
· Develop, update, and maintain training materials and business readiness artifacts, including user guides, quick reference guides, job aids, training presentations, process documentation, knowledge articles, and frequently asked questions (FAQ) content. Leverage approved AI tools, where appropriate, to accelerate content development while ensuring accuracy and quality.
· Collaborate with Product Owners, SMEs, and business stakeholders to ensure training materials accurately reflect approved business processes, system functionality, and user needs.
· Support training readiness activities by preparing training scenarios, training datasets, demonstrations, user adoption materials, and AI-assisted learning content where appropriate.
· Facilitate or support knowledge transfer sessions, user walkthroughs, demonstrations, and training sessions as required, including demonstrating effective use of approved AI-enabled capabilities associated with the solution.
· Validate training materials, AI-generated content, and documented procedures against system functionality, business processes, and approved requirements to ensure accuracy, consistency, accessibility, and usability.
· Provide support during go-live, business readiness assessments, operational transition activities, and post-implementation stabilization periods, including assisting users with adoption of new business processes, digital capabilities, and approved AI-enabled tools.
· Identify opportunities to improve testing, training, documentation, and business readiness activities through the responsible use of Artificial Intelligence (AI) and Generative AI tools, while ensuring compliance with project governance, privacy, security, accessibility, and quality standards.
· Assess and validate AI-generated outputs used within testing and training activities to ensure content accuracy, relevance, completeness, and alignment with approved business requirements and Government of Alberta standards.
Originally posted on Himalayas