应用程序支持专员 - EMR
Application Support Specialist- EMR
我们正在寻找一名产品专家II加入我们的团队。理想的候选人应具备客户服务、技术支持和业务应用故障排除的扎实背景。在此职位中，您将负责为企业健康/MIE客户的所有产品线提供应用支持。您将成为现有客户的中心客服联系人，解答问题、升级优先级问题，并为用户提供持续培训。
公司简介
我们提供能够对医疗保健产生深远影响的解决方案。自1995年成立以来，MIE作为服务于医院和医疗系统、医生诊所、财富500强企业、政府机构和消费者的业务单元的创新引擎。MIE基于网络的健康信息技术平台正在帮助医生、护士和管理人员在全球范围内对医疗交付产生深远影响。
主要职责
- 与客户讨论电子病历（EMR）优化工作。
- 提供最佳实践，确保客户在EMR使用中的成功。
- 执行复杂配置以提高流程效率。
- 在每次互动中提供卓越的客户体验。
- 在部署期间为客户提供培训，以减轻项目团队的培训负担。
- 为现有客户提供持续的产品教育。
- 根据需要将错误修复升级给相关人员。
- 主动最大化个人在产品知识方面的发展机会。
- 协助部署团队完成入职任务。
- 需要最多10%的差旅。
- 所需资格
- 教育：须在入职后90天内获得相关产品认证。
- 经验：
- 至少2年为商业客户提供客户服务/支持的经验。
- 使用和排查业务应用的经验。
- 有效的书面和口头沟通能力。
- 技能：
- 能够清晰地与各层级的专业客户沟通。
- 强大的组织能力。
- 具有口头演讲、培训和公开演讲的经验。
- 熟练使用MS Office套件、互联网、电子邮件和浏览器应用。
- 为什么加入我们？
- 在MIE和Enterprise Health，我们提供的不仅仅是工作。我们提供一个鼓励创新思维、重视团队合作并促进成长的环境。我们的全面福利包包括：
- 竞争性薪酬
- 全面的福利
查看英文原文
We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.
Company Overview
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.
Key Responsibilities
- Consult with customers on EMR optimization efforts.
- Provide best practices to ensure customer success with the EMR.
- Perform complex configurations to improve workflow efficiencies.
- Provide an exceptional customer experience in every interaction.
- Provide training to client users during deployment to alleviate the training burden from the project team.
- Provide ongoing product education for existing customers.
- Escalate bug fixes to appropriate staff as needed.
- Take initiative to maximize opportunities for personal growth in product knowledge.
- Assist the deployment team with onboarding tasks.
- Requires up to 10% travel.
Required Qualifications
- Education: Must obtain applicable product certifications within 90 days of hire.
- Experience:
- 2+ years of experience providing customer service/support to commercial clients.
- Experience using and troubleshooting business applications.
- Effective written and verbal communication skills.
- Skills:
- Ability to clearly communicate with professional clients at all levels.
- Strong organizational skills.
- Oral presentation, training, and public speaking experience.
- Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.
Why Join Us?
At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:
- Competitive compensation
- Comprehensive benefits package including medical/dental/vision insurance
- 401k with company match
- Unlimited Paid-Time off
- Quarterly bonus program
- Flexible work schedule
- Remote work
Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas