Call Center Agent - REMOTE / LOL
职位简介：佛罗里达医疗诊所奥兰多工作位：呼叫中心代理办公时间：周一 - 金，早上8点到下午5点。部门：呼叫 center 在 Land O' Lakes,FL 地区进行8周的现场培训。职位简历：在一个大量呼叫中心环境中为患者，医院，员工和社区卫生保健提供者提供服务时提供出色的病人中心服务。根据供应商协议以及佛罗里達医疗诊馆政策和程序执行接入分类，约会安排和其他患者请求。为什么佛罗里大医疗诊店奥兰多是你的工作最佳地点？✅教育与职业发展 学费退还，公共服务贷款宽恕 (PSLF) 和领导力发展计划。✅健康和福祉 综合医疗，牙科，视觉，免费虚拟访问和福利项目。✅金融和养老金 高达5%的雇主对退休缴纳相匹配。✅工作-生活平衡 四周付出父母假期，PTO 和灵活放假选择。✅家庭和物支持 生育福利，收养援助，儿童/年长/物备用护理，以及物保险责任。基本功能•响应分配的部门/队列过度通话，维护批准标准•回复电话和协助调用者 •遵循任务指南并提供准确且完整的信息 •按照分配处理网页约会请求 •完成日终过程 •保持合理定期及时出席与奥兰多卫生政策，ADA,FMLA 和其他联邦，州和地方标准一致.•维护遵守所有奥兰多健康政策和程序.•履行其他所有职责根据分配。其他相关职能•根据要求和分配执行其它附属和相关任务•维护一个有组织的，干净的工作区域•参与维持临床供应资格教育/培训 高中文凭或相等级所需许可证/认证无经验 ·需要两 (2) 年相关经验。相关经验可能包括：办公室客户服务，呼叫中心/高音量电话 （200次或多的每天通话）,医生办公室，保险费用或其他与医疗保健有关的工作•额外 (1) 年的临床经验 (CMA, MA, CNA) 或在医疗保健或酒店业务中工作经验；喜欢使用护理员或呼叫中心服务模式• 工作人员
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Position Summary
Florida Medical Clinic Orlando Health
Job Title: Call Center Agent
Office Hours: Monday - Friday, 8:00 AM to 5:00 PM.
Department: Call Center
Onsite training for 8 weeks in Land O' Lakes, FL.
Position Summary:To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
Essential Functions.• Answers assigned department/queue overflow calls, maintaining approved standards• Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end of day process • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.• Maintains compliance with all Orlando Health policies and procedures.• Performs all other duties as assigned.
Other Related Functions• Performs other incidental and related duties as required and assigned• Maintains an organized and clean work area• Participates in maintenance of clinical supplies
Qualifications
Education/TrainingHigh School Diploma or equivalent required
Licensure/CertificationNone
Experience
- Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related• Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred• A working knowledge of medical terminology preferred• High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems.• Must have excellent interpersonal, customer service, and communication skills. • Must be able to perform under stress when confronted with emergencies, critical, or unusual situations. • Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.
Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.
Originally posted on Himalayas