Senior Director, BSS Engineering & Product
加入纳奇并帮助我们为全球企业创新云通信！为什么这个角色很重要：BSS 工程和产品是纳奇商业平台的关键启用者，确保我们的商业支持系统可扩展，可靠，商业上一致，能够在产品，地区和客户部门中支持增长。作为 BSS 工程与产品高级董事，你将领导全球 BSS 功能在工程所有权，产品方向，平台战略以及发行方面的账单，评级，配置，订单，收入管理，客户生命周期管理及相关集成方面。你的主要责任：BSS Engineering Leadership · 领导全球 BSS 工程组织，拥有基础架构，交付，质量，弹性，技术标准和平台性能在核心 BSS 系统中。• 在解决方案设计，集成，发布管理，测试自动化，可观察性和技术债务管理方面定义工程实践。·确保 BSS 平台支持多产品，多地区商业模式的规模，可用性，安全性，合规性以及需求。· 将业务需求转化为清晰的产品后备包，包括票据编程，评级，调解，订单，CPQ,收入管理，客户生命周期管理以及相关集成。· 建立治理，优先论坛，成功措施和通信节奏，包括使用人工智能启用的洞察力和自动化来改善交付，决策和平台优化。团队领导与运营章。· 领导并开发一个全球 BSS 工程和产品团队，包括工程经理，产品所有者，平台领先人员，建筑师和交付专家。· 通过招聘，继承规划，团队结构设计，全球分布式交付和在工程和产品工作方式中实用人工智能实现来建立组织能力。你将带来的：• 在全球电信，CPaaS,云通信或企业 SaaS 领域的高级 BSS 工程和产物领导经验；
查看英文原文
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
BSS Engineering and Product is a critical enabler of Vonage's commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.
Your key responsibilities:
BSS Engineering Leadership
- Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems
- Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management
- Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model.
BSS Product Ownership & Roadmap
- Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs
- Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations
- Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation.
Team Leadership & Operating Cadence
- Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists
- Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress
- Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working.
What you'll bring:
Required:
- Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS
- Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent
- Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate
- Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes
- Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment, with a track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes.
Experience we consider a plus:
- Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications
- Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service.
How you'll benefit
- Private Medical Insurance: Adeslas
- Group Pension Plan: Generali
- Life Insurance and Group Personal Accident: VidaCaixa
- Ericsson Care Line
- Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.
#LI-KF1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.