软件工程师负责人–全渠道API
Lead Software Engineer–Omnichannel APIs
成为我们关怀社区的一员
Humana 正在寻找一位自我驱动且善于协作的高级软件工程师，加入我们的交互式语音应答（IVR）团队。在此职位中，您将交付创新的 IVR 解决方案，并为我们的企业平台开发强大的全渠道 API。您将有机会在一个财富 50 强公司内推动一个高影响力、面向客户的应用程序的成功，与多个团队紧密合作，贯穿整个软件开发生命周期（SDLC）。
高级软件工程师 – 全渠道 API
Humana 正在寻找一位自我驱动且善于协作的高级软件工程师，加入我们的全渠道 API 团队。在此职位中，您将设计、开发、保障并优化支持 Humana 数字和语音渠道中高影响力、面向客户的应用程序的企业级 API。
此职位提供机会对现有 API 能力进行现代化改造和加强，同时帮助在财富 50 强组织内交付稳健、可扩展且安全的全渠道解决方案。
主要职责
- 设计、开发和维护可扩展的全渠道 API，以支持企业应用和面向客户的功能。
- 通过现代化改造、改进架构、可观测性、测试和运营控制，提升现有 API 的安全性、弹性、性能和可靠性。
- 应用人工智能和 AI 辅助工程实践，加快开发速度，提高质量，自动化测试，增强文档，并识别优化机会。
- 与架构、安全、云、产品、工程和运维团队合作，交付安全、稳健且符合企业需求的 API 解决方案。
- 与敏捷团队协作，规划、跟踪并交付 API 改进、平台优化和基于云的功能。
- 开发概念验证、可重用模式、参考实现和技术指导，以支持跨团队的采用。
- 与高级管理层和跨职能利益相关者合作，影响技术方向、交付时间表和解决方案策略。
- 支持 API 生命周期管理，包括设计评审、实施、测试、部署、监控、文档、事件响应和持续改进。
- 为关键生产事件提供三级支持，确保快速解决并最小化业务中断。
发挥您的技能，产生影响
所需资格
- 具有设计、开发和维护企业级 API 的实际经验。
查看英文原文
Become a part of our caring community
Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC).Lead Software Engineer –Omnichannel APIs
Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Omnichannel API team. In this role, you will design, develop, secure, and enhance enterprise APIs that support high-impact, member facing, applications across Humana's digital and voice channels.
This role offers the opportunity to modernize and strengthen existing API capabilities while helping deliver resilient, scalable, and secure omnichannel solutions within a Fortune 50 organization.
Key Responsibilities
- Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities.
- Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls.
- Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization.
- Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions.
- Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities.
- Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams.
- Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders.
- Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement.
- Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption.
Use your skills to make an impact
Required Qualifications
- Proven experience designing, developing, and supporting enterprise APIs.
- Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization.
- Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices.
- Experience improving or modernizing existing APIs in production environments.
- Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams.
- Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices.
- Strong troubleshooting and production support experience for enterprise applications or platforms.
Preferred Qualifications
- Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms.
- Experience with cloud-native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting.
- Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI-enabled solutions.
- Experience with API testing and development tools such as Postman, SoapUI, or similar platforms.
- Knowledge of event-driven architecture, data access patterns, identity and access management, and enterprise integration patterns.
Additional Information
Work-At-Home Requirements
- WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$129,300 - $177,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Originally posted on Himalayas