前台接待员 - ModMed（EMA）经验
Front Desk Receptionists - ModMed (EMA) experience
我们正在寻找两位友好、表达清晰且高度有条理的前台接待员，要求具备ModMed（EMA）经验，加入我们的团队（2个职位空缺）。作为医疗实践的主要联系人，您将处理来电、安排患者预约，并核实保险资格。
与一个协作的虚拟团队一起工作，支持该实践，理想的候选人应具备出色的英语沟通能力，专业的电话形象，并有实际操作ModMed（EMA）的经验。
工作环境与时间
- 职位数量：2个空缺
- 状态：全职（每周40小时）
- 时间：周一至周五，美国东部标准时间上午8:00至下午5:00
- 核心EHR平台：ModMed（Modernizing Medicine / EMA）
- 视频开启要求：同意并在整个8小时的工作时间内保持视频开启，这是为了提高效率、实时沟通和与支持该实践的虚拟助理团队无缝协作的必要条件。
每日前三项任务
- 电话管理：及时专业地接听来电，处理患者咨询，详细记录留言，并适当转接复杂请求。
- 预约安排：根据实践指南，在ModMed中准确管理医生日历并安排患者预约。
- 保险验证（IV）：在患者就诊前验证有效的保险覆盖范围、自付额、免赔额和资格，以确保顺利的入院流程。
核心职责
- 以温暖、专业且清晰的语气处理高流量的来电。
- 在ModMed（EMA）中安排、重新安排和取消患者预约，优化医生的日程安排。
- 实时进行保险资格检查，验证福利，并在系统中更新患者的保险详情。
- 协助患者进行门户注册、数字预诊表和预约前说明。
- 在整个工作时间内保持视频开启，以便于即时团队沟通、实时同步和与共事的虚拟助理保持运营一致。
- 准确记录所有患者互动和通话记录到电子病历中。
要求
必备/必需资格
- EMR经验（必须）：直接使用ModMed（EMA / Modernizing Medicine）的操作经验。
- 沟通能力：出色的英语口头和书面沟通能力，具有专业、精炼的电话形象。
查看英文原文
We are seeking two friendly, articulate, and highly organized Front Desk Receptionists with ModMed (EMA) experience to join our team (2 Openings Available). Serving as the primary point of contact for our medical practice, you will manage inbound phone calls, schedule patient appointments, and verify insurance eligibility.
Working alongside a collaborative virtual team supporting the practice, the ideal candidate possesses exceptional English communication skills, a professional phone presence, and hands-on experience navigating ModMed (EMA).
Working Environment & Schedule
- Openings: 2 Slots Available
- Status: Full-Time (40 Hours / Week)
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (US Eastern Standard Time)
- Core EHR Platform:ModMed (Modernizing Medicine / EMA)
- Camera-On Shift Requirement: Agreement and ability to maintain an active, camera-on presence throughout the entire 8-hour shift—required for efficiency, real-time communication, and seamless collaboration with the team of virtual assistants supporting the practice.
Top 3 Daily Tasks
- Call Management: Answer incoming calls promptly and professionally, address patient inquiries, take detailed messages, and route complex requests appropriately.
- Appointment Scheduling: Manage provider calendars and schedule patient appointments accurately within ModMed according to practice guidelines.
- Insurance Verification (IV): Verify active insurance coverage, copays, deductibles, and eligibility prior to patient visits to ensure smooth check-in workflows.
Core Responsibilities
- Manage high-volume inbound phone calls with a warm, professional, and clear tone.
- Book, reschedule, and cancel patient appointments in ModMed (EMA), optimizing provider schedules.
- Perform real-time insurance eligibility checks, verify benefits, and update patient coverage details in the system.
- Assist patients with portal registration, digital intake forms, and pre-appointment instructions.
- Maintain active video presence throughout the shift for immediate team communication, real-time syncs, and operational alignment with co-VAs.
- Document all patient interactions and call notes accurately within the EMR.
Requirements
Must-Have / Required Qualifications
- EMR Experience (Mandatory): Direct hands-on experience using ModMed (EMA / Modernizing Medicine).
- Communication Skills: Exceptional verbal and written English communication skills with a polished, professional phone demeanor for front-desk patient interactions.
- Front Desk & IV Background: Proven experience in medical reception, appointment scheduling, and insurance verification (IV).
- Camera & Team Presence: Commitment to maintaining an active camera-on presence for the full 8-hour shift to collaborate with the team.
- Remote Setup: Private, HIPAA-compliant home workspace, dedicated PC/Mac, high-speed internet, backup power/internet, and a noise-canceling headset.
Preferred / Nice-to-Have Qualifications
·
Specialty Experience: Previous experience working in a Dermatology practice setting.
Ideal Candidate Profile
You are a articulate, reliable medical receptionist who thrives in a team-oriented virtual setting. You navigate ModMed with ease, handle high call volumes with patience and grace, and keep practice schedules running seamlessly.
Originally posted on Himalayas