客户体验转型，项目交付负责人 - 副总裁
CX Transformation, Program Delivery Lead - VP
我们正在寻找一位经验丰富的专业服务交付主管，负责管理一个大型客户体验（CX）转型项目，为我们的战略企业客户提供服务。作为合作伙伴组织的一员，该职位需负责全流程交付，确保客户价值实现，并管理项目的全盘损益和毛利表现。
理想的候选人具备15年以上交付领导经验，深入掌握对话AI（包括Sierra）、客户联系即服务（CCaaS）技术（Genesys Cloud、NICE CXone、Amazon Connect、Five9、Cisco Webex CC）以及Salesforce CRM集成。该职位需要卓越的项目管理能力、与高管沟通的能力，以及在复杂多方交付环境中工作的能力。
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We are seeking a highly experienced Professional Services Delivery Lead to oversee the delivery of a large-scale Customer Experience (CX) Transformation Program for one of our strategic enterprise clients. As part of a partner organization, this role is accountable for leading end-to-end delivery, ensuring customer value realization, and managing full P&L and gross margin performance for the engagement.
The ideal candidate brings 15+ years of delivery leadership experience with deep hands-on expertise across Conversation AI (including Sierra), CCaaS technologies (Genesys Cloud, NICE CXone, Amazon Connect, Five9, Cisco Webex CC), and Salesforce CRM integration. This role requires exceptional program management capabilities, executive engagement skills, and the ability to navigate complex multi-party delivery environments.
Originally posted on Himalayas