客户成功 - 战略 - 欧洲、中东和非洲
Customer Success - Strategic - EMEA
关于ElevenLabs
ElevenLabs是一家AI研究和产品公司，正在改变我们与技术互动的方式。
我们于2023年1月成立，推出了首个类人AI语音模型。如今，我们为数百万用户和数千家企业服务——从快速发展的初创公司到德意志电信和Meta等大型企业。我们的投资者包括安德里森·霍罗维茨、ICONIQ Growth和红杉资本等全球最具影响力的机构。我们已筹集7.81亿美元资金，最新估值为220亿美元，是11倍的乘数。
我们从语音扩展到了三个主要平台：
- ElevenAgents使企业能够提供无缝且智能的客户体验，具备集成、测试、监控和可靠性，以大规模部署语音和聊天代理。
- ElevenCreative赋予创作者和营销人员在70多种语言中生成和编辑语音、音乐、图像和视频的能力。
- ElevenAPI为开发者提供对领先AI音频基础模型的访问权限。
我们所做的每一件事都是团队创造力和奉献精神的结果——建设者们正在做他们一生中最好的工作。我们是研究人员、工程师和运营人员。IOI奖牌获得者和前创始人。如果你想要努力工作并创造持久的积极影响，我们想听听你的声音。
我们如何工作
- 高速度：快速实验、精简自主团队和最小化官僚主义。
- 以影响而非职位名称为准：我们没有职位名称。而是看你能产生什么影响。没有任何任务是高人一等或低人一等的。
- AI优先：我们使用AI以更快的速度和更高质量的结果推进工作。我们在整个公司都这样做——从工程到增长再到运营。
- 无处不在的卓越：我们所做的每件事都应该与我们的AI模型质量相匹配。
- 全球团队：我们重视你的才能，而不是你的所在地。
我们提供的福利
- 创新文化：你将参与一个定义AI发展轨迹的历史性机会，身边是一群不断突破可能界限的团队成员。
- 成长路径：加入ElevenLabs意味着加入一个充满活力的团队，有无数机会推动影响——超越你的直接角色和职责。
- 学习与发展：ElevenLabs主动通过年度可自由支配津贴支持职业发展。
- 社交旅行：我们还提供年度可自由支配津贴，让你每年以任何方式与同事相聚。
- 年度公司集会：每年，我们都会在新的地点将整个团队聚集在一起
查看英文原文
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
- Drive strategic account management: Build and manage high-impact relationships across a book of 20-30 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy.
- Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes.
- Drive multi-product adoption: Analyze customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximizing customer value across our customers business
- Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and new product expansion while also contributing to overall company growth targets.
- Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience.
- Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success.
REQUIREMENTS
- 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment.
- Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies).
- Deep experience operating with strategic accounts in the DACH market - you understand the ecosystem, challenges and nuances of of this market and can guide the rest of the GTM team on these
- Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.
- A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement.
- Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations.
- Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities.
- Fluency in English and German is essential additional languages are an asset.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.