负责人-功能顾问（Service Now）

For our client, we are looking for a Lead Functional Consultant (ServiceNow) to join their team in Poland.
About the company
Our client is a global digital solutions company headquartered in Austin, Texas, founded in 1993. With over 13,000+ associates and 1,100+ projects across the USA, Europe, APAC, and LatAm,creates bold, impactful, and innovative solutions. The Low Code Platforms Practice focuses on building cross-industry solutions using platforms such as ServiceNow, Pegasystems, and Microsoft Power Platform, delivering advisory and implementation services aligned with industry best practices.
Requirements

• Proven experience in implementing and optimizing ServiceNow solutions (preferably CSM and Integrations)

• Deep understanding of ITIL-based processes

• Excellent facilitation, communication, and presentation skills

• Strong analytical, problem-solving, and process design abilities

• Experience in project management and end-to-end delivery

• Telecom or enterprise IT experience is a plus

• Ability to produce high-quality documentation and process maps

• Professional fluency in English

What you will do

• Lead design, implementation, and optimization of ServiceNow solutions (including CSM and CMDB)

• Analyze and improve existing processes using ServiceNow best practices

• Gather, document, and validate functional and technical requirements

• Translate requirements into user stories, use cases, and process flows

• Create and deliver training materials and sessions for end-users and admins

• Provide ongoing support and recommendations to enhance platform adoption

• Communicate complex technical topics to non-technical stakeholders

• Coordinate cross-functional teams to ensure on-time, on-budget delivery

What the company offers

• Full-time engagement for 7 months (with possible extension)

• Start date: Asap

• Location: Poland (remote)

• Work environment: Innovative, global, and collaborative culture

• Contract type: B2B

Originally posted on Himalayas