入职管理专员
Clinical Onboarding Specialist
为什么查理健康？全国数百万人正在经历精神卫生状况，药物使用障碍和饮食障碍，但太频繁地遇到治疗的障碍。从局部选择有限和长期等待时间到缺乏个性化的治疗，行为保健可以让人们感到无视和不受支持。查理健康存在来改变这一点。我们的使命是将世界连接到拯救生命的行为健康治疗。我们提供基于客户与临床医生，护理团队，亲属以及支持他们社区之间的联系的个性化，虚拟护理。通过专注于复杂需求的人，我们正在扩大获得有意义的护理和从家里舒适中带来更好的结果。作为一个快速增长的组织，我们每天都在接触更多社区并建立了一个团队重新定义行为健康治疗可能是什么样子。如果你准备好利用你的技能推动持久变化，帮助更多人获得他们应得的护理，我们很想见到你。关于角色 我们的工作人员正在迅速扩张，并且随着我们的规模和采用先进的行为健康技术而受到流程的改变。临床上网专家管理了登陆的各个方面，从登入前沟通到面向客户护理。该角色与多个部门合作以确保培训材料具有临床相关性，影响力和包括所有学习风格。临床上登录专家负责监督新员工融入组织，开展培训会议并提供支持，以确保新人流动转型。我们是一个热情，前的专业人员团队，渴望应对精神健康危机的挑战，并在提供救命解决方案中发挥成长作用。如果你受我们的使命启发，并受到增加精神卫生保健的机会和对数百万人的生命产生深刻影响的力，请今天申请。责任 · 管理从预登录到面向客户护理的新雇员登陆。· 支持临床培训工作，学习你定义的登入队伍角色和职责的细节，以便你可以帮助他们达到速度。·协助新雇员完成完成查理健康严格的临床登记过程所需的所有必要步骤，采取措施提供额外的直接服务。
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Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
Our workforce is rapidly expanding and subject to changing processes as we scale and adopt cutting edge behavioral health technology. The Clinical Onboarding Specialist manages all aspects of onboarding, from pre boarding communication to launching into client-facing care. This role collaborates with multiple departments to ensure training materials are clinically relevant, impactful, and inclusive of all learning styles. The Clinical Onboarding Specialist is responsible for overseeing new employees integrate into the organization, conducts training sessions, and provides support to ensure a smooth transition for new hires.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Manages new hire onboarding from preboarding through client-facing care.
- Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed.
- Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed.
- Maintains regular contact with new hires via all available channels, including email, phone, and text.
- Assures that onboarding materials are up to date, relevant, and impactful.
- Works seamlessly with recruiting, onboarding, leadership, regulatory, and HR operations departments to keep them apprised of new hire progress and performance.
- Conducts periodic audits of employee file data for timeliness and completeness.
- Maintains strict confidentiality when managing sensitive employee and contractor information.
- Escalates issues promptly and with diplomacy and discretion.
- Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.
- Other duties as assigned.
Requirements
- Bachelor’s Degree required
- 2 years of HR onboarding administration or training experience required
- HR experience in a clinical setting is highly desirable
- Excellent verbal and written communication skills
- Ability to maintain strict confidentiality
- Detail-oriented
- Outside the box thinker; excellent at problem solving
- Familiarity with and willingness to use cloud-based communication software - Google Suite, Slack, Zoom, Dropbox
- Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
- Ability to energize, communicate, and build rapport at all levels within an organization
- Work authorized in the United States and native or bilingual English proficiency
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-Remote
The total target base compensation for this role will be between $44,000 and $58,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include other Charlie Health-sponsored benefits.
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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