注册呼叫中心代理-预录取学生阶段
Enrollment Call Center Agent- Pre-Acceptance Student Stage
职位概述：
自由大学在线（LUO）正在寻找担任招生顾问和招生辅导员的有奉献精神的人员。作为我们在线招生团队的一员，您将有机会在家或在办公室工作，与潜在学生互动，并引导他们完成入学流程，开启富有成效的学术生涯。申请时请注意，您的申请将同时考虑招生辅导员和招生顾问两个职位。我们的选拔流程会根据您的技能和经验，匹配最适合您的职位。
核心职责和任务：
- 将潜在学生转化为自由大学在线项目的合格申请人。
- 处理大量外拨电话和关于研究生及本科项目的来电咨询。
- 为潜在学生提供有关课程匹配、入学要求、经济援助流程、转学指南和与军队相关问题的咨询服务。
- 回答与大学招生政策和流程相关的复杂问题。
- 使用信息管理系统进行联系并记录必要信息。
- 推广所有本科、研究生和博士项目的特色和优势，强调在线教育的价值。
- 与支持部门建立关系，以解决学生问题并提升学生体验。
- 实施管理团队的日常和周度反馈，以改进流程并超越部门关键绩效指标。
- 发现新的创新方法，以提升招生和学生服务。
任职资格、资质和能力：
- 需要高中文凭；有客户服务或销售经验者优先。拥有学士学位和之前客服中心工作经验者更佳。
- 熟练使用 Microsoft Word、Excel 和 Outlook。
- 具备良好的口头和书面沟通能力，能够于24小时内回复邮件和电话。
- 能够胜任第一班/第二班工作，轮班周六，偶尔需要加班。
- 在多元化的工作环境中展现出领导力、人际交往能力和对高标准职业伦理的承诺。
- 能够运用良好的判断力帮助学生克服入学和获得学位过程中的障碍。
- 需要经常久坐办公，以及站立、走动，偶尔搬运最多10磅的物品。
查看英文原文
Job Summary:
Liberty University Online (LUO) is seeking dedicated individuals for the roles of Admissions Consultant and Admissions Counselor. As part of our Online Enrollment Team, you’ll have the opportunity to work from home or in our office, engaging with prospective students and guiding them through the enrollment process for a rewarding academic career. As you apply, please note that your application will be considered for both the Admissions Counselor and the Admissions Consultant roles. Our selection process will match your skills and experiences to the position that best aligns with your qualification
Essential Functions and Responsibilities:
- Convert prospective students into qualified applicants for Liberty University Online programs.
- Handle a high volume of outbound calls and incoming inquiries regarding graduate and undergraduate programs.
- Counsel prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, and military-related issues.
- Answer complex questions related to the University’s admission policies and procedures.
- Utilize information management systems to perform contacts and record necessary information.
- Promote the features and benefits of all undergraduate, graduate, and doctoral programs, emphasizing the value of an online education.
- Build relationships with support offices to address student concerns and enhance the student experience.
- Implement daily and weekly feedback from the Management Team to improve processes and exceed departmental key performance indicators.
- Identify new and innovative ways to enhance recruitment and student services.
Qualifications, Credentials, and Competencies:
- High school diploma required; customer service or sales experience preferred. A bachelor's degree and previous contact center experience are a plus.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills, with the ability to respond to emails and calls within 24 hours.
- Ability to work first/second shifts, rotating Saturdays, and occasional overtime.
- Demonstrated leadership, interpersonal skills, and a commitment to high professional ethical standards in a diverse workplace.
- Ability to use sound judgment to help students overcome obstacles to their enrollment and degree completion.
- Regularly required to sit for extended periods for deskwork, as well as stand, walk, and occasionally lift up to 10 pounds.
- This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position.
- After the initial 8-10 weeks of training, the 11:00 AM to 8:00 PM shift would be required.
If you are passionate about helping students succeed and are looking to make a meaningful impact, we encourage you to apply!
Time Type
Full timeLocation
Remote Location
Pay Rate
Starting rate $17.50
The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.
Originally posted on Himalayas