Network Support Specialist
职位总结 你喜欢建立强大的关系，解决问题和提供卓越的服务吗？作为网络支持专家，你将通过对外部合作伙伴和内部合作伙伴作出及时，准确的服务和记录维护来支持 Guardian 的供应商网络。你将通过开展宣传，更新供应商记录并协作各部门来支持供应商网稳定性，数据完整性和合规性发挥重要作用。你是 专业人士可以适应不断变化的商业优先事项，同时保持在生产和质量驱动的环境中准确性。你沟通清楚，判断良好，对工作负责，并与供应商，内部合作伙伴和跨职能合作伙伴一起代表 Guardian.你有必要资格：· 高中文凭或同等学历。·了解 Microsoft Excel 和 Outlook. · 在基于网络系统以及多个系统的工作经验。·明确口头和书面交流技能。·独立和作为团队成员工作的能力。· 适应不断变化的业务优先事项和环境的能力。· 使用合理判断做出决定的能力。首选资格：· 在生产和质量驱动的环境中工作经验。· 在整个业务功能上建立和维护合作关系的能力。· 对客户服务，持续改善，反，个人增长以及接受变化的承诺。· 通话中心体验你将 · 主要通过电话和后续电子邮件向牙科办公室进行外汇访问，以确认支持国家特定要求的人口统计，实践和目录信息。· 更新源系统和提供商记录，以保持数据完整性并根据宣传结果支持合规要求。· 在部门回应时间内审查和更新记录，提供报告，并在多个电子邮件框中响应查询。·协助测试，解决故障以及解决复杂的查询和升级问题，包括在需要时向团队领导提供状态更新。· 贡献新的和最新的工作流程，从而提高一致性，提高效率和增强客户体验。· 支持日常责任之外的专业项目工作。
查看英文原文
Position Summary
Do you enjoy building strong relationships, solving problems, and delivering exceptional service? As a Network Support Specialist, you will support Guardian’s network of providers by responding to external partners and internal associates with timely, accurate service and record maintenance. You will play an important role in supporting provider network stability, data integrity, and compliance by conducting outreach, updating provider records, and collaborating across departments to enhance the customer experience.
You are
A collaborative, customer-focused professional who can adapt to changing business priorities while maintaining accuracy in a production- and quality-driven environment. You communicate clearly, exercise sound judgment, take ownership of your work, and represent Guardian professionally with providers, internal associates, and cross-functional partners.
You have
Required Qualifications:
- High school diploma or equivalent.
- Knowledge of Microsoft Excel and Outlook.
- Experience working in web-based systems and across multiple systems.
- Clear verbal and written communication skills.
- Ability to work independently and as part of a team.
- Ability to adapt to changing business priorities and environments.
- Ability to make decisions using sound judgment.
Preferred Qualifications:
- Experience working in a production- and quality-driven environment.
- Ability to build and maintain collaborative working relationships across business functions.
- Demonstrated commitment to customer service, continuous improvement, feedback, personal growth, and embracing change.
- Call center experience
You will
- Conduct outbound outreach to dental offices, primarily through phone calls and follow-up emails, to confirm demographic, practice, and directory information in support of state-specific requirements.
- Update source systems and provider records to maintain data integrity and support compliance requirements based on outreach outcomes.
- Review and update records, provide reports, and respond to inquiries from multiple email boxes within department turnaround timelines.
- Assist with testing, troubleshooting, and resolving complex inquiries and escalated issues, including providing status updates to the Team Leader as needed.
- Contribute to new and updated workflows that drive consistency, improve efficiency, and enhance the customer experience.
- Support specialty project work outside day-to-day responsibilities, including generating rosters, making external calls, and completing mandatory updates required by contracts and compliance.
Reporting Relationships
As our Network Support Specialist, you will report to the Team Leader of Network Services.
Location
This is a mobile position.
Salary Range:
$42,830.00 - $64,250.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.
Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment
As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.
Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via .
Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Originally posted on Himalayas