区域患者体验负责人（中西部地区）
Senior Director, Regional Lead Patient Experience (Midwest Region)
这个职位是我们的公共事务与准入（PAA）组织的一部分，特别是患者体验（PX）团队。患者体验致力于优化患者旅程中的每一个接触点，确保我们药品组合的无缝接入、导航和支持。作为该团队的一员，您将与Squads、商业部门、质量、合规以及外部合作伙伴的关键利益相关者紧密合作，设计并交付高影响力的患者解决方案。我们共同致力于提供卓越的支持、商业可负担性以及直接影响我们服务患者生活的全流程项目管理。
**机会介绍**
作为**高级总监，患者体验区域负责人**，您将作为战略区域负责人，负责推动基因泰克在您所辖地区的患者支持和导航服务的运营交付、绩效和可扩展执行。您将领导一支高效、分布式的区域团队，应对复杂的准入挑战，优化供应商流程，并提升整个产品组合的患者体验。
- 监督区域运营表现、服务质量及跨产品组合的支持，解决复杂的患者和供应商准入、报销及医疗生态系统问题。
- 领导、指导和发展由团队主管和患者导航员组成的大型分布式区域团队，确保日常执行与关键患者结果和企业KPI保持一致。
- 负责新药品上市、患者支持计划和技术改进的全流程区域实施和推广。
- 与区域客户参与（CE）团队和生态系统利益相关者合作，识别、解决并消除区域准入障碍。
- 培育并支持区域内领导者之间的实践社区，推动一致的执行并分享操作最佳实践。
- 将区域市场洞察、支付方动态和供应商生态系统趋势转化为可操作的患者支持策略和企业干预措施。
- 培养心理安全、韧性、变革领导力和责任感的文化，防止倦怠，确保持续的区域影响。
**此职位为全远程办公，仅限于美国中西部地区。候选人必须居住在以下州：IA、IL、IN、KS、KY、MI、MN、MO、ND、NE、OH、SD、TN、WI、WY**
**您具备以下条件**
- 相关领域的学士学位（例如）
查看英文原文
This role is an essential part of our Public Affairs & Access (PAA) organization, specifically within Patient Experience (PX). Patient Experience is dedicated to optimizing every touchpoint along the patient journey to ensure seamless access, navigation, and support across our drug portfolio. As a member of this team, you will collaborate closely with key stakeholders across Squads, Commercial functions, Quality, Compliance, and external partners to design and deliver high-impact patient solutions. Together, we aim to deliver exceptional support, commercial affordability, and end-to-end program management that directly impacts the lives of the patients we serve.
**The Opportunity**
As the **Senior Director, Patient Experience Region Lead**, you will serve as the strategic regional owner accountable for driving the operational delivery, performance, and scalable execution of Genentech’s patient support and navigation services across your assigned territory. You will lead a high-performing, distributed regional team to navigate complex access challenges, optimize provider workflows, and enhance the overall patient experience across the full product portfolio.
- Oversee regional operational performance, service quality, and cross-portfolio support to resolve complex patient and provider access, reimbursement, and healthcare ecosystem challenges.
- Lead, coach, and develop a large, distributed regional team of Team Leads and Patient Navigators, aligning daily execution to key patient outcomes and enterprise KPIs.
- Own the end-to-end regional implementation and rollout of new product launches, patient support programs, and technology enhancements.
- Partner with regional Customer Engagement (CE) teams and ecosystem stakeholders to identify, address, and eliminate regional access barriers.
- Cultivate and sponsor a regional community of practice among leaders to drive consistent execution and share operational best practices.
- Translate regional market insights, payer dynamics, and provider ecosystem trends into actionable patient support strategies and enterprise interventions.
- Foster a culture of psychological safety, resilience, change leadership, and accountability to prevent burnout and ensure sustained regional impact.
**This role is 100% remote within the Midwest region. Candidates must reside in one of the following states: IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, TN, WI, WY**
**Who You Are**
- Bachelor’s degree in a related field (e.g., business, healthcare management, public policy) or equivalent experience (advanced degree preferred).
- Bring 12 or more years of experience in healthcare, patient services, reimbursement, or related roles within pharmaceutical, biotechnology, or healthcare organizations.
- Possess 5+ years of direct people leadership experience, with a demonstrated ability to manage managers and lead large, distributed teams.
- Demonstrate deep knowledge of regional healthcare market dynamics, reimbursement processes, specialty pharmacy workflows, and patient access challenges.
- Show proven expertise in change leadership, cross-functional influencing, team coaching, and leveraging data/technology to improve patient health outcomes.
- Exhibit strong familiarity with account-based customer engagement models and experience leading contact center operations, patient navigation hubs, or field support teams.
**Relocation benefits are not available for this posting.**
The expected salary range for this position based on location:
- WI, WY: $144,752 - $268,753
- IA, KS, KY, MO, NE, ND, OH, SD: $170,900 – $317,300
- IL, IN, MI, MN, TN: $179,800 - $334,000
Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this [**link**](https://roche.ehr.com/default.ashx?CLASSNAME=splash)**.**
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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form [Accommodations for Applicants](https://docs.google.com/forms/d/e/1FAIpQLSdZWlsbfQOvFVIQgHE_iDzWUTlhZvj6FytIzjS7xq6IGh1H5g/viewform).