ServiceNow业务流程顾问
ServiceNow Business Process Consultant
Beyond20 正在寻找一名业务流程顾问加入我们不断壮大的团队。成功候选人将拥有丰富的推动平台采用和客户满意度的经验，最终帮助客户在 ServiceNow 平台上实现业务增长。该职位将具有较大的自主性，在重要事项上能够独立判断和决策。
职责：
- 与客户合作，帮助他们利用 ServiceNow 平台改进他们的 ITSM 和 ITIL 流程
- 作为专注于交付客户成果的项目团队的关键成员
- 主导客户设计研讨会，并说明最佳实践流程如何与 ServiceNow 平台对齐
- 为客户特定的研讨会制作演示文稿
- 指导客户定义和优化解决方案的功能需求
- 编写用户故事、其验收标准、测试策略和知识转移内容，并支持客户进行审查和批准
- 将 ITSM 流程和业务需求传达给交付团队，确保所提出的解决方案符合客户期望
- 协助客户制定和执行组织变革管理（OCM）计划
- 为持续改进最佳实践做出贡献
- 培养和服务 Now 生态系统中的其他成员
所需技能：
- 必须是美国公民
- 在开始工作前必须获得 DHS 计划的适格性认证
- 4 年以上使用 ServiceNow 平台支持 ITSM 和 ITIL 流程开发和调优的经验
- 在复杂、全球化的组织中具有丰富的咨询经验，能够在 ITIL/ITSM 服务环境中发挥影响力并提供咨询服务
- 具有定义和部署未来状态 ITSM 流程的经验，并能从人员、流程和技术的角度识别解决方案
- 优秀的沟通和演讲能力
- 根据业务优先级分析并推荐 ITSM 策略的经验
- 优秀的人际交往能力，以客户为中心的态度，以及与多元化团队合作的经验
- 强大的问题解决和分析能力，具备学习新技术的热情和天赋
- 熟悉 ServiceNow 平台，包括超出标准功能的定制开发
- 强大的文档编写和技术能力
查看英文原文
Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.
Responsibilities:
- Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
- Be a key member of an overall engagement team focused on delivering customer outcomes
- Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform
- Create client specific presentations for workshops
- Guiding customers in defining and refining business requirement for functional aspects of the solution
- Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
- Assist clients with creating and executing Organizational Change Management (OCM) plans
- Contribute towards continuous improvement of leading practices
- Growing and mentoring other members of ServiceNow and the partner ecosystem
- Required Skills:
- Must be a US Citizen
- Must be able to obtain DHS program suitability prior to starting employment
- 4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
- Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
- Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
- Excellent communication and presentation skills
- Experience in analyzing and recommending ITSM strategies based on business priorities
- Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
- Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
- Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
- Strong documentation and technical writing experience.
- Desired Skills:
- Experience with Scaled Agile Framework (SAFe) knowledge and experience
- Experience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.
- Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align
Required Education:
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field.
Two years of related work experience may be substituted for each year of degree level education.
Originally posted on Himalayas