客户管理销售负责人
Account Management Sales Leader
在Qualtrics，我们打造软件，全球最优秀的品牌使用它来提供卓越的一线体验，打造高绩效团队，并设计人们喜爱的产品。但我们远不止是一个平台——我们是Experience Management（体验管理）领域的创造者和引领者，为全球18,000多家客户提供服务。打造一个新领域需要毅力、决心以及对传统思维的不屑——但最重要的是，需要紧密协作、高效运作的团队，始终致力于服务我们的客户。
当你加入我们的团队时，你会成为一支灵活敏捷小组的一员，能够设定具有挑战性的目标并快速实现它们。我们鼓励战略风险，复杂问题通过传递接力棒、不断迭代找到最佳解决方案。你无需费力寻找成长机会——无论你是否准备好了，它们都会找到你。从零售到政府再到医疗保健，我们致力于将人性、连接与同理心重新带回商业。加入全球5000多人，他们认为这是一份值得做的工作。
**客户管理销售负责人**
**为何设立此职位**
Qualtrics客户管理团队确保客户持续从其洞察订阅和定制化合作中获得最大价值。我们通过推动我们体验平台和独特数据能力的采用，帮助客户做出自信的决策。我们正在寻找一位经验丰富的北美客户管理销售负责人，带领由6位前线领导和30多名客户经理组成的团队，推动净留存增长、交叉销售采用率以及跨年度续约。
**你如何取得成功**
- 通过利用SaaS和生成式AI产品，推动现有客户的年度经常性收入（ARR）增长。
- 执行以最大化净留存率（NRR）、客户终身价值（LTV）和客户健康度为目标的账户扩展策略。
- 展现出在企业客户基础中保护、续约和扩展高价值、七位数合同方面的实际能力。
- 培养以价值为导向的销售、战略规划和高管合作为核心的高度高效的客户管理文化。
- 在留存指标、扩展交易结构、联合续约和复杂合同续约方面展现出强大的商业敏锐度。
**你如何成长**
- 与高管直接接触，推动核心ARR和净留存目标，扩大战略客户管理计划。
- 作为关键人物，推动客户管理流程优化，提升客户满意度和业务增长。
查看英文原文
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
**Account Management Sales Leader**
**Why We Have This Role**
The Qualtrics Account Management Organization ensures clients continuously maximize value from their insights subscriptions and bespoke engagements. We empower clients to make confident decisions by driving adoption of our experience platform and unique data capabilities. We are seeking a seasoned North America Account Management Sales Leader to lead a team of 6 front line leaders and 30+ Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals across our portfolio.
**How You’ll Find Success**
- Drive ARR expansion by leveraging SaaS and Generative AI offerings to achieve annual business growth across existing accounts.
- Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
- Demonstrate a proven ability to protect, renew, and expand high-value, seven-figure contracts across enterprise client bases.
- Cultivate a high-performing account management culture that emphasizes value-based selling, strategic planning, and executive partnership.
- Exhibit strong commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals.
**How You’ll Grow**
- Scale strategic account management initiatives with executive exposure that directly drive core ARR and net-retention goals.
- Act as a key thought partner in translating client feedback into new AI and experience management expansion opportunities.
**Things You’ll Do**
- Responsible of a team of 6 front line leaders and 30+ Account Executives.
- Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting.
- Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
- Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
- Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.
**What We’re Looking For On Your Resume**
- 10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion.
- Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
- Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
- Bachelor's or advanced degree in business, technology, or a related field.
- Exceptional communication, storytelling, and executive-level relationship management skills.
**What You Should Know About This Team**
- We maintain a high-energy culture centered on client retention, account growth, and performance meritocracy.
- High customer satisfaction and measurable client ROI are central to our operational strategy.
- Day-to-day execution is dynamic—balancing multi-year contract renewals with immediate cross-sell opportunities requires sharp prioritization.
- Encouraging innovation and strategic input from all team members is critical to our continuous expansion.
**Our Team’s Favorite Perks and Benefits**
- Opportunity to shape the global marketing strategy for our most critical partnerships
- Work with a world-class team driving innovation in experience management
- Competitive compensation and strategic career development opportunities
- Chance to work at the intersection of global technology partnerships and innovative marketing
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws: [Family & Medical Leave Act](https://www.dol.gov/agencies/whd/posters/fmla), [Equal Opportunity Employment](https://www.eeoc.gov/poster), [Employee Polygraph Protection Act](https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)_
_Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
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