健康信息运营主管
Health Information Operations Supervisor
Datavant 是一家数据平台公司,是全球医疗数据交换领域的领导者。我们的愿景是让每一次医疗决策都能在正确的时间、以正确的格式获得正确的数据。
我们的平台依托美国最大、最多样化的医疗数据网络,使数据安全、可访问且可用,从而帮助做出更好的医疗决策。Datavant 被全球领先的生命科学公司、政府机构以及提供和支付护理服务的人员所信赖。
加入 Datavant,你将加入一个高绩效、价值观驱动的团队。我们共同致力于用技术驱动的解决方案解决医疗领域最复杂的问题。Datavant 员工带来了多样化的职业、教育和生活经验,以实现我们对医疗的远大愿景。
健康信息运营主管负责客户/客户服务,并作为 HIS 团队的知识专家。该职位专注于一线人员管理与培训,以及确保流程按照既定指南完成。该职位还可能协助领导层进行部门或区域项目的规划、开发和实施。该职位为健康信息运营经理提供支持。健康信息运营主管将负责维护 HIS 的工作流程和生产力,处理升级情况,并推动积极的工作环境。健康信息运营主管还将协助新员工入职流程,与客户会面,并在多个地点培养员工。
你将:
- 热衷于带领、培训和激励一个不断壮大且充满热情的团队。
- 与领导层沟通问题、机会或挑战。
- 领导审计团队,接收来自付款方的请求
- 审查数据并为客户提供和领导层提供解决方案
- 愿意向内部利益相关者提出新想法、流程改进建议和反馈
- 管理来自客户风险管理部门的请求
- 成为客户现场的领导者,并计划应对需求波动
- 监督我们中心呼叫中心的升级电话
- 参与项目组和委员会,推进运营策略和举措
- 与现场/客户管理人员协调复杂问题,同时建立牢固的关系
你将为这个岗位带来什么
查看英文原文
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.
You will:
- Have a passion to lead, train and motivate a growing and excited Team.
- Communicate and collaborate with leadership on issues, opportunities, or challenges.
- Lead Audit Team which receives requests from Payors
- Review data and provide client and leadership solutions
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
- Manage the Request coming in from the Risk Management Team of the client
- Be the leader of client locations and plan for fluctuating needs.
- Oversee the escalation calls from our centralized call centers
- Participates in project teams and committees to advance operational Strategies and initiatives
- Coordinates with location/client management on complex issues while building a strong relationship
What you will bring to the table:
- A true leadership philosophy in which the goal of the leader is to serve
- Ability to support clients and your Team working both on-site and remotely.
- 1-2 years of Health Information related experience
- Well-versed with HIPAA standards.
- A knack for presenting to leadership, clients, and your Team via Video or in person.
- Solution provider and forward thinking
- Detail and quality oriented as it relates to accurate and compliant information for medical records.
- Power BI, MS Office
Bonus points if:
- EMR experience with EPIC, or Cerner.
- Previous production/metric-based work experience
- Team building and experience elevating individuals’ careers.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
The estimated base pay range per hour for this role is:
$21.25—$27.13 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
Originally posted on Himalayas