技术支持
Technical Support
开发工程未标注地域
公司NightOwl Consulting
薪资35,000 - 55,000 PHP
工作地点Worldwide
地域资格未标注地域
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间13 天前
数据来源Himalayas
我们正在寻找一位注重细节的技术支持人员，协助我们的贷款专员和现场人员处理内部支持请求。此职位主要负责管理支持工单，通过已记录的资源提供指导，并执行基本的系统检查和数据录入。将提供培训和持续支持。
关键职责
- 使用 Freshdesk（Zendesk）管理并回应支持工单。
- 通过分享相关的 SharePoint 文章和教学资源，协助贷款专员和现场人员。
- 主要通过电子邮件沟通，必要时偶尔进行电话沟通。
- 在 Guild IQ 中执行搜索，以验证 AI 生成回复的准确性。
- 执行简单的故障排除和基本的数据录入任务。
- 确保工单被准确、高效且及时地处理。
技能、知识与专长
- 强大的书面沟通能力。
- 基础的故障排除和问题解决能力。
- 注重细节，数据录入准确。
- 能够遵循已记录的流程并使用内部知识资源。
- 能够使用工单系统和内部工具（有经验者优先，提供培训）。
福利
- 薪资高于市场水平
- 首日即享医疗保险，覆盖本人及两名家属
- 政府规定的福利
- 绩效奖励
- 每季度公司活动
- 1000 人民币的微额福利
- 提供设备和软件
最初发布于 Himalayas
查看英文原文
We are seeking a detail-oriented Technical Support to assist our loan officers and field personnel by handling internal support requests. This role focuses primarily on managing support tickets, providing guidance through documented resources, and performing basic system checks and data entry. Training and ongoing support will be provided.
Key Responsibilities
- Manage and respond to support tickets using Freshdesk (Zendesk).
- Assist loan officers and field personnel by sharing relevant SharePoint articles and instructional resources.
- Communicate primarily through email, with occasional phone calls as needed.
- Run searches in Guild IQ to verify the accuracy of AI-generated responses.
- Perform minor troubleshooting and basic data entry tasks.
- Ensure tickets are handled accurately, efficiently, and in a timely manner.
Skills, Knowledge and Expertise
- Strong written communication skills.
- Basic troubleshooting and problem-solving ability.
- Attention to detail and accuracy in data entry.
- Ability to follow documented processes and use internal knowledge resources.
- Comfortable working with ticketing systems and internal tools (experience is a plus, training provided).
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。