Strategic Account Manger
战略账户经理 (SAM) 是负责与弗里德曼公司客户群和战略前景建立长期，以价值为导向的关系并管理。该角色作为一个可信任顾问，将客户目标与弗里드曼公司产品，服务和专业服务提供一致，以推动保留，扩张和总体客户成功。战略帐户经理与专业服务，销售和营销，研究和开发以及投资组合支持团队合作，确保客户满意度，成功采用和持续实现价值。**客户和账户管理** ·与分配的战略客户和关键前景建立和维护密切的工作关系 · 作为客户参与，沟通和升级的主要接触点 ·了解客户业务目标并相应地调整弗里德曼解决方案 **收入增长和保留** ·管理和定期沟通专业服务管道 ·监督合同续订和确定扩张和上市机会 ·通过识别现有帐户内新机遇和净新的外出范围来支持销售工作 **跨职能合作** ·与专业服务，销售和营销，研发及投资组合支持团队密切合作 ·协调内部资源以确保成功的交付，集成和持续支持 ·建立与关键内部利益相关者和领导层的关系 **产品和行业专业知识** ·发展对弗里德曼公司的所有应用程序和产品的强有力的理解 ·保持在分销，制造，运输和仓库解决方案中的行业趋势上信息 ·代表弗里德म्यान在客户会议，网络研讨会和活动中职业性地进行表达和执行** ·保持准确的账号信息，管道数据和预测 · 遵循既定内部流程和系统 （CRM,时间入口，客户工具）·定期参与个人对方，绩效检查和发展讨论资格 **必需** · 5年以上在账户管理，战略销售或客户成功方面的经验 · 与企业或中型市场 B2B 客户合作的经验 ·强大的沟通，建立关系和组织技能 · 多个帐户和优先事项管理能力
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Position Overview
**REMOTE WITHIN CANADA**
The Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success.
The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization.
Key Responsibilities
**Customer & Account Management**
- Establish and maintain strong working relationships with assigned strategic customers and key prospects
- Act as the primary point of contact for customer engagement, communication, and escalation
- Understand customer business objectives and align Friedman solutions accordingly
**Revenue Growth & Retention**
- Manage and regularly communicate the Professional Services pipeline
- Oversee contract renewals and identify expansion and upsell opportunities
- Support sales efforts by identifying new opportunities within existing accounts and net-new out reach
**Cross-Functional Collaboration**
- Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams
- Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support
- Build relationships with key internal stakeholders and leadership
**Product & Industry Expertise**
- Develop a strong understanding of all Friedman Corporation applications and products
- Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions
- Represent Friedman professionally in customer meetings, webinars, and events
**Reporting & Process Adherence**
- Maintain accurate account information, pipeline data, and forecasting
- Follow established internal processes and systems (CRM, time entry, customer tools)
- Participate in regular one-on-ones, performance check-ins, and development discussions
Qualifications
**Required**
- 5+ years of experience in account management, strategic sales, or customer success
- Experience working with enterprise or mid-market B2B customers
- Strong communication, relationship-building, and organizational skills
- Ability to manage multiple accounts and priorities effectively
**Preferred**
- Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software
- Background working with Professional Services organizations
- Familiarity with CRM systems and account forecasting
The max salary range allotted for this position is between $120,000-$135,000 CADOriginally posted on Himalayas