客户服务代表 - 11:30am - 8pm PST
Customer Service Representative - 11:30am - 8pm PST
客户服务代表是一个全远程职位，负责为TruBridge客服中心的客户和早期出院服务患者提供支持，将支持11:30am - 8pm CST（周一至周五）的班次。
客户服务代表的核心职责
除按要求工作外，该职位的具体职责包括：
- 负责持续满足呼入和呼出电话的生产标准
- 负责持续满足质量保证标准
- 通过遵循公司政策和程序以及每位客户的特定政策和程序，保持高质量的客户服务
- 通过参与公司提供的教育机会来更新岗位知识，并熟练掌握服务和信息系统知识
- 通过保守所有信息的机密性来保护客户信息
- 处理各种文件和文档
- 有效与来电者沟通以解决账户问题，通过协助个人处理医疗账单问题、财务援助计划、安排付款计划和处理付款，同时保持专业水平的客户服务
- 按需安排回拨电话
- 作为协作团队成员
- 协助主管或客服中心管理分配的其他任务
最低要求：
教育/经验/认证要求
- 必须能够工作在11:30am - 8pm CST时间
- 需要高速家庭网络（非手机网络）
- 能够测试家庭网络速度，确保带宽充足
- 出色的书面和口头沟通及人际交往能力
- 强大的组织、多任务处理和时间管理能力
- 必须注重细节并能够跟进问题直至解决
- 能够独立工作，也能作为团队成员合作
- 需要高中文凭或同等教育和相关经验
优先条件：
· 在远程环境中提供一年或以上的电话客户服务经验
最初发布于喜马拉雅山
查看英文原文
The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 11:30am - 8pm CST (Mon-Fri) shifts.
Essential Functions for Customer Service Representative
In addition to working as prescribed, specific responsibilities of this role include:
- Responsible for consistently meeting production standards for inbound and outbound calls
- Responsible for consistently meeting quality assurance standards.
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
- Protects customer information by keeping all information confidential.
- Processes miscellaneous paperwork and documentation.
- Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
- Schedules call backs as needed.
- Be a collaborative team member.
- Assist with additional tasks as assigned by supervisor or call center management.
Minimum Requirements:
Education/Experience/Certification Requirements
- MUST be available to work 11:30am - 8pm CST.
- High-speed home internet (NOT Cell-based internet) required.
- Ability to test home internet speed, to ensure adequate bandwidth.
- Excellent communication (written and oral) and interpersonal skills.
- Strong organizational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently and as a team member.
- High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications:
· One year or more provide customer service support over the phone in remote setting.
Originally posted on Himalayas