执行助理 | 客户体验与市场营销协调员
Executive Assistant | Customer Experience & Marketing Coordinator
位置：远程（菲律宾）
时间：美国商务时间（最终时间待确认）
薪资：每月50,000 PHP + 绩效奖金
福利：10天带薪假期 | 年度评估 | 医疗保险福利 | 职业发展机会
职位简介
SmartScale360 正在招聘一位经验丰富的行政助理 | 客户体验与市场营销协调员，以支持一家快速发展的美国企业。该职位结合了高管支持、客户体验、运营和营销协调，以帮助业务高效运行。
你将作为企业主的得力助手，管理日常运营，改进内部流程，支持客户，协调营销活动，并确保项目按计划进行。
如果你积极主动、高度有条理，并且喜欢承担多种角色，我们期待你的加入。
你将负责的工作
- 管理高管日历、会议和日常优先事项，同时协调预约和时间安排
- 整理电子邮件、报告、演示文稿和业务文档，以支持日常运营
- 跟踪项目、截止日期和行动项，确保按时完成
- 创建并优化标准操作流程（SOP）和内部工作流程
- 通过跟进、预约确认和问题解决提供卓越的客户服务
- 维护准确的CRM记录，并处理行政更新和文档
- 协调内部运营，包括支持排程、报告和跨职能项目
- 管理在线声誉工作，通过请求客户评价和监控客户满意度
- 协调营销活动，包括社交媒体排期、电子邮件营销和营销素材
- 使用Canva设计基本的营销材料，并协助网站和内容更新
- 识别可以提高效率并提升客户体验的流程改进
我们寻找的人选
- 3–5年作为行政助理、虚拟助理、行政协调员、运营协调员或类似职位的经验
- 有为高管、企业主或领导团队提供支持的实际经验
- 强大的客户服务和客户沟通技巧
- 有使用CRM系统并维护准确客户记录的经验
- 熟练使用Google Workspace 和 Microsoft Office
- 优秀的组织能力、文档编写能力、多任务处理能力和解决问题的能力
- 能够在保持高质量的同时处理多个优先事项
查看英文原文
Location: Remote (Philippines)
Schedule: U.S. Business Hours (Final schedule to be confirmed)
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities
About the Role
SmartScale360 is hiring an experienced Executive Assistant | Customer Experience & Marketing Coordinator to support a fast-growing U.S.-based business. This role combines executive support, customer experience, operations, and marketing coordination to help keep the business running efficiently.
You'll serve as the business owner's right hand by managing day-to-day operations, improving internal processes, supporting customers, coordinating marketing initiatives, and ensuring projects stay on track.
If you're proactive, highly organized, and enjoy wearing multiple hats, we'd love to hear from you.
What You'll Do
- Manage executive calendars, meetings, and daily priorities while coordinating appointments and schedules
- Organize emails, reports, presentations, and business documentation to support daily operations
- Track projects, deadlines, and action items to ensure timely completion
- Create and improve Standard Operating Procedures (SOPs) and internal workflows
- Provide exceptional customer support through follow-ups, appointment confirmations, and issue resolution
- Maintain accurate CRM records and process administrative updates and documentation
- Coordinate internal operations by supporting scheduling, reporting, and cross-functional projects
- Manage online reputation efforts by requesting customer reviews and monitoring customer satisfaction
- Coordinate marketing initiatives including social media scheduling, email campaigns, and marketing assets
- Design basic marketing materials using Canva and assist with website and content updates
- Identify process improvements that increase efficiency and enhance the customer experience
What We're Looking For
- 3–5 years of experience as an Executive Assistant, Virtual Assistant, Administrative Coordinator, Operations Coordinator, or similar role
- Proven experience supporting executives, business owners, or leadership teams
- Strong customer service and client communication skills
- Experience using CRM systems and maintaining accurate customer records
- Proficiency in Google Workspace and Microsoft Office
- Excellent organizational, documentation, multitasking, and problem-solving skills
- Ability to manage multiple priorities while maintaining accuracy in a remote environment
- Experience coordinating social media, marketing, or customer engagement activities
- Excellent English communication skills (written and verbal)
- Experience with GoHighLevel, Canva, ChatGPT, or AI productivity tools is a plus
- Background supporting service-based businesses is an advantage
Tools You'll Use
- CRM: GoHighLevel (preferred)
- Productivity: Google Workspace & Microsoft Office
- Communication: Slack, Zoom, or Microsoft Teams
- Marketing: Canva, Social Media Platforms, Email Marketing Tools
- Project Management: Asana, Trello, ClickUp, Monday.com, or similar
- AI Tools: ChatGPT and other AI productivity tools
Work-From-Home Requirements
- Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
- Internet: Stable 100 Mbps connection
- Backup: Secondary internet connection, device, and power source
Schedule
- Work Schedule: To be confirmed by the client
- Availability: Must be available to work any day of the week
- Shift: Must be flexible to work U.S. business hours based on operational needs
Why Join SmartScale360?
- Permanent remote work
- Competitive salary and performance bonuses
- Healthcare benefits
- Annual performance appraisal
- Career growth opportunities
- Work directly with established U.S.-based businesses
- Join a supportive and collaborative remote team
Apply Today!
If you're passionate about executive support, customer experience, operations, and marketing coordination, we'd love to hear from you. Apply today and take the next step in your career with SmartScale360.
Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.
Originally posted on Himalayas