全球数据中心销售运营总监
Director, Global Data Center Sales Operations
职位描述
职位概述
全球数据中心销售运营总监，Boyd Thermal 是负责流程、技术、系统、数据、治理、报告和跨职能协调的战略业务合作伙伴，使 Boyd Thermal 商业组织能够有效销售。该职位减轻销售团队的行政负担，加强商业执行，并提供准确、及时的业务表现和未来需求的可见性。作为 Eaton 不断发展的全球数据中心商业组织中 Boyd Thermal 的销售运营负责人，该职位还支持战略客户执行、渠道和预测可见性、客户绩效管理、SIOP 和产能规划输入，并确保 Boyd Thermal 商业运营与 Eaton 更广泛的全球数据中心运营模式保持一致。
主要职责
1. Salesforce、系统与数据治理
- 负责 Boyd Thermal 的 Salesforce 运营模式，包括短期配置、管理、用户管理、培训、文档、测试、用户验收测试和发布协调，同时将长期所有权过渡到 IT 和销售赋能部门。
- 与销售组织直接合作，开展新业务赢得和渠道分析。
- 负责 ES/EC 编码的主数据管理，协调销售和财务人员进行数据更正，并管理收入实现数据对齐。
- 短期内领导 Data Hub 和 Greensheet 预测集成，并定义销售运营与商业财务之间有效的长期分工。
- 与电气事业部资源合作，创建一个使商业数据可访问、准确、集成且有用的技术栈。
2. 商业流程所有制与赋能
- 在战略层面负责端到端的商业流程，并推动整个组织的一致执行。
- 管理季度业务评审，并为前30名客户生成数据输出和行动项。
- 在转型期间领导商业团队的培训、入职和离职管理，并在长期内迁移至销售赋能和/或人力资源部门。
- 短期内管理客户之声计划和年度数据汇报，仅在战略客户之声活动有助于业务策略时保留相关活动。
4. 激励、薪酬与财务协调
- 在转型期间管理北美和欧洲销售激励计划，与销售团队协作确保顺利过渡。
查看英文原文
Job Description
Position Summary
The Director, Global Data Center Sales Operations, Boyd Thermal is the strategic business partner responsible for the processes, technology, systems, data, governance, reporting, and cross-functional coordination that enable the Boyd Thermal commercial organization to sell effectively. The role reduces administrative burden on sales teams, strengthens commercial execution, and provides accurate, timely visibility into business performance and future demand. As the Boyd Thermal Sales Operations leader within Eaton's evolving Global Data Center commercial organization, the Director also enables strategic account execution, pipeline and forecast visibility, account performance management, SIOP and capacity planning inputs, and alignment of Boyd Thermal commercial operations with Eaton's broader Global Data Center operating model.
Key Responsibilities
1. Salesforce, Systems and Data Governance
- Own the Boyd Thermal Salesforce operating model, including short-term configuration, administration, user management, training, documentation, testing, user acceptance testing, and launch coordination while long-term ownership transitions to IT and Sales Enablement.
- Lead new-business-win and pipeline analysis in direct partnership with the sales organization.
- Own master-data administration for ES/EC codes, coordinate data corrections with Sales and Controllers, and administer revenue-realization data alignment.
- Lead Data Hub and Greensheet forecasting integration in the short term and define an effective long-term split between Sales Operations and Commercial Finance.
- Partner with Electrical Sector resources to create a technology stack that makes commercial data accessible, accurate, integrated, and useful for execution.
2. Commercial Process Ownership and Enablement
- Own the end-to-end commercial process at the strategic level and drive consistent execution across the organization.
- Administer quarterly business reviews and produce data outputs and actions for the top 30 customers.
- Lead commercial-team training, onboarding, and offboarding during the transition, with long-term migration to Sales Enablement and/or HR.
- Administer the Voice of Customer program and annual data readouts in the short term; retain strategic VOC activity only when it informs business strategy.
4. Incentives, Compensation and Financial Coordination
- Administer North America and Europe sales incentive plans during the transition, with long-term administration moving to the HR Sales Incentive team.
- Own sales coverage maps and the alignment of people, territories, customers, plans, and goals in partnership with the sales reporting team.
- Set sales targets; support the transition of incentive-plan design and administration to HR.
- Own external sales representative commissions, payment approvals, and contract management.
- Own master-data corrections that affect financial reporting, customer ownership, commercial focus, and incentive alignment.
5. Customer Experience and Commercial Support
- Customer Solutions Management, compliance-document processing, order entry, customer onboarding, and sales training and enablement.
- Partner with the ES-A OPEX team or other designated resources on process optimization.
7. Compliance, Documentation and Governance
- Ensure customer-facing and commercial documentation meets regulatory and internal standards.
- Own customer- and operations-facing ITAR compliance in the near term and retain ITAR pricing governance.
- Provide continuity while compliance document processing, QMS-related commercial documentation, tariff documentation, and commercial contract workflows transition to designated support teams.
- Escalate site issues or non-compliance to the appropriate site owner.
8. Program Management and Strategic Initiatives
- Lead cross-functional coordination across Finance, Supply Chain, Operations, Marketing, Legal, and HR.
- Manage change and stakeholder alignment related to support-model transitions, including access, organizational change management, leadership approval, cost considerations, and coordination between Chennai, Pune, and QRO resources.
9. Global Data Center Commercial Operations
- Lead the Sales Operations strategy for Boyd Thermal and Eaton’s Global Data Center commercial organization.
- Support Global Account Leaders and thermal commercial teams with pipeline management, account KPIs, forecasting, SIOP inputs, capacity visibility, and executive performance reporting.
- Drive harmonization of Boyd Thermal data, systems, processes, and governance with Eaton’s enterprise Global Data Center account model while preserving business continuity during integration.
- Improve visibility into customer demand, pipeline health, forecast accuracy, capacity constraints, and commercial risks across strategic Data Center accounts.
Qualifications
Basic
- Bachelor’s degree in business, finance, analytics, operations, information systems, or a related field; equivalent relevant experience may be considered.
- 10 years’ experience in sales, marketing, sales operations, commercial operations or related field
Preferred:
- Demonstrated experience with Salesforce governance and administration, master data, forecasting, pipeline management, reporting, and commercial process design.
- Experience coordinating sales incentives, territories, targets, representative commissions, and financial alignment across business functions.
- Proficiency with business intelligence and reporting tools, including Power BI or comparable platforms.
- Experience leading cross-functional programs, organizational transitions, process improvement, and change management.
All Job Posting Locations
Remote OhioRemote Type
HybridEEO Statement
Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas