人才招聘基础设施总监
Director, TA Infrastructure
它始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她喜极而泣。那一刻激发了Fred创建一家公司，让每个人都能实现这种自动化——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流程，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才携手不可阻挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
关于团队
ServiceNow的人才招聘与管理团队正在构建AI原生招聘的系统和策略。随着我们新的Avature平台将于12月上线，我们需要有人负责接下来的一切：日常设计、运营以及TA技术供应商关系，确保我们的基础TA系统良好运行并持续优化。
关于职位
我们寻找一位真正的专家，能够将深入的TA流程知识与强大的系统和供应商管理技能结合起来，确保招聘人员每天依赖的技术始终正常运行并持续改进。你将与产品和DT团队保持紧密合作，并在这些会议中代表TA发声：一位了解招聘人员实际如何搜寻、筛选和推进候选人的专业人士，能够将系统变更转化为对招聘速度和候选人体验的实际影响。你将负责Avature及其他基础TA&M系统的未来战略设计和日常运营，以及项目合作，在它们上线过程中担任业务战略与支撑系统之间的翻译者。
你将负责
● Avature上线后：全面负责平台优化、采用率和运营卓越性，包括供应商关系管理和季度业务评审，从12月上线后开始。
● 跨职能协作：作为TA、Project Madagascar项目团队以及人才产品与DT之间的主要联络人，将技术需求转化为对TA从业者的意义。
● TA技术栈优化：对我们基础TA系统（Avature、LinkedIn、HackerRank、Findem等，以及我们上线的新工具）进行治理和设计，确保互操作性和长期可靠性。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**About the Team**
Talent Acquisition & Management at ServiceNow is building the systems and strategy behind AI-native hiring at scale. As we bring our new Avature platform online this December, we need someone to own what happens next: the day-to-day design, operations, and TA Tech vendor relationships that keep our foundational TA systems running well and running smart.
**About the Role**
We're looking for a true subject-matter expert who can bridge deep TA process knowledge with strong systems and vendor management skills, someone who makes sure the technology recruiters rely on every day just works and keeps getting better. You'll work in constant partnership with Product and DT, and be the voice of TA in those rooms: someone who understands how recruiters actually source, screen, and move candidates, and who can translate a system change into what it means for hiring velocity and candidate experience. You'll own the future strategy design and day-to-day operations of Avature and our other foundational TA&M systems and program partnerships as we bring them online, acting as the translator between our business strategy and the systems that power it.
**What You'll Own**
● **Avature Post-Implementation:** full ownership of platform optimization, adoption, and operational excellence following our December go-live, including vendor relationship management and quarterly business reviews.
● **Cross-Functional Collaboration:** serving as the primary liaison between TA, the Project Madagascar program team, and People Product & DT, translating technical requirements into what they mean for the TA practitioner.
● **TA Technology Stack Optimization:** governance and design for our foundational TA systems (Avature, LinkedIn, HackerRank, Findem and more as we bring new tools online), ensuring interoperability and long-term reliability, with Customer Zero and Now on Now top of mind, always looking for where we can lean further into our own ServiceNow platform as part of our broader strategy heading into next year.
● **Pre-Go-Live Implementation Readiness:** partnering with the Project Madagascar change team on training, documentation, cutover planning, and day-one support.
● **Vendor Relationship Management:** receiving vendor handoffs from our Innovation team and owning ongoing partnership, SLA accountability, contract renewals, and optimization conversations.
● **Operational Metrics & Governance:** establishing and tracking system health, adoption, and performance KPIs that feed directly into our roadmap decisions.
#### Qualifications
**What You'll Bring**
- Background in TA technology, operations, and strategy; Avature experience is strongly preferred.
- Prior experience as a recruiter or sourcing practitioner is a big plus; it's what lets you speak the language of the team you're serving.
- A track record of owning vendor relationships and driving system adoption at scale.
- Expert-level collaboration skills and cross-functional experience; there are strong relationships between our TA CoE, Product and DT teams and connectedness while working as a team is a critical piece of this role.
- The judgment to operate independently while staying tightly aligned with TA strategy.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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