高级开发工程师 Verint AI & 社会工程
Senior Developer Verint AI & Social Engineering
Capgemini 是创新的前沿，将人工智能技术融入以提升客户体验和优化运营流程。
我们正在寻找一位经验丰富且富有创新精神的 Verint AI 软件工程师加入我们的团队，为一家领先的美国财产与责任保险公司提供支持。这个职位适合在 Verint AI 领域有深厚专业知识，并对企业语音生态系统（包括 CISCO、Google Cloud 和 NICE）有深入理解的技术专家。您将负责设计、开发和优化人工智能驱动的解决方案，以提升客户体验、运营效率和数字互动。在此职位上，您将与跨职能团队紧密合作，设计、开发和部署利用 Verint AI 技术解决复杂业务挑战的人工智能驱动方案。
我们的客户是美国最大的保险公司之一，提供广泛的保险和金融服务产品，总保费收入超过 250 亿美元（财产与责任险）。他们通过 48,000 名专属和独立代理人以及近 18,500 名员工的努力，自豪地为全美超过 1000 万个家庭提供服务，在全美 50 个州拥有超过 1900 万份个人保单。最后，我们的客户是全球最大的保险集团之一。
这个职位为您提供了一个与领先的美国保险公司合作的机会，参与创新的人工智能项目，在一个鼓励创新、创造力和持续学习的协作环境中工作。您将接触到企业级项目和先进技术，同时享受包括健康保险、退休计划和职业发展支持在内的全面福利包。
主要职责：
- 使用 Verint 技术（包括 IVA 和语音分析）设计、开发、测试和实现基于人工智能的应用程序。
- 与业务相关方合作，理解需求并将其转化为可扩展的技术规范。
- 分析结构化和非结构化数据，开发支持智能决策和客户互动的人工智能算法。
- 将 Verint AI 解决方案与企业平台（如 CISCO 电话系统、Google Cloud 服务和 NICE 人员管理系统）集成。
- 调试和改进现有的 Verint 实现，以提升性能、可扩展性和用户体验。
- 关注人工智能、语音工程和社会工程领域的趋势，推荐创新的方法和技术。
查看英文原文
Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations.
We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimizing AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges.
Our Client is one of the United States’ largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support.
Key Responsibilities:
- Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics.
- Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications.
- Analyze structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction.
- Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems.
- Debug and improve existing Verint implementations for performance, scalability, and user experience.
- Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies.
- Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment.
- Document technical specifications, architecture designs, and system integration processes.
Benefits:
- Opportunity to work on cutting-edge AI initiatives.
- Collaborative work environment that promotes innovation and creativity.
- Comprehensive benefits package and professional development opportunities.
Requirements
- Proven experience in software development with a strong focus on AI technologies and methodologies.
- Direct experience with Verint solutions and platforms.
- Demonstrated experience with Verint AI.
- Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies.
- Strong programming skills in languages such as Python, Java, or C#.
- Solid understanding of social engineering techniques and digital behavior analysis.
- Ability to work effectively in a collaborative team environment.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both verbal and written.
- A degree in Computer Science, Software Engineering, or a related field.
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Retirement Benefits
- Paid Time Off
- Training & Development
- Performance Bonus
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported €22 billion in revenues in 2024.
Originally posted on Himalayas