解决方案顾问
Solution Design Consultant
_**我们正在打造以人工智能驱动的客户成功未来，从客户留存到增长！**_
我们正在打造以人工智能驱动的客户成功未来，从客户留存到增长！Gainsight 是全球最具客户导向公司的 AI 驱动的客户留存引擎。Gainsight CustomerOS 平台协调从客户上架到成果再到客户推荐的整个客户旅程。超过 2000 家公司信任 Gainsight 的应用和 AI 代理，以推动学习、采用、社区连接和客户成功。要了解我们的解决方案套件如何塑造客户成功的未来，请查看 [链接](https://www.gainsight.com)。
_**关于该职位：**_
我们正在寻找一名全职的解决方案设计顾问加入我们的 Atlas 销售团队，向 EVP & GM 汇报。该职位是远程岗位，位于美国。
在这个职位中，你将发挥关键作用，证明存在一个值得解决的续约问题，并通过主导 Atlas 续约诊断从数据请求到高管汇报的全过程，设计出解决方案。你将把发现转化为目标运营设计和有说服力的商业案例，并在交易结束时将完整的解决方案交给交付团队。这是一个适合在高自主性、面向客户的岗位中茁壮成长的人的机会，每一次合作都需要被诊断、设计和辩护——而不是演示，同时喜欢与销售 AE 和 AM、数据分析师、解决方案架构师、交易桌和财务团队等跨职能团队合作。理想的候选人具备强大的续约和订阅收入运营技能，以及定性和定量诊断能力，以及高层级的商业案例开发能力。
_**你将负责：**_
- 全程主导 Atlas 续约诊断 —— 获取高管支持，确定诊断层级，主导定性访谈和系统演示，评估数据、流程和可衡量性方面的成熟度和自主准备情况，并亲自交付高管诊断报告。
- 将诊断结果转化为目标服务设计：哪些续约操作可以自主运行，哪些需要审批，哪些仍需人工处理，以及这种组合如何随着自主性提升而变化。
- 撰写商业案例，针对同一机会集构建对等和合作情景，每个假设都附有脚注；根据提升阶段而非稳定状态来建模容量和成本。
- 确定定价输入，并与交易桌和财务团队合作制定结构，
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_**We’re building the AI-driven future of customer success, from retention to growth!**_
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the [link](https://www.gainsight.com).
_**About This Role:**_
We’re looking for a full-time Solution Design Consultant to join our Atlas Sales team reporting to the EVP & GM. This role is a remote role based in the USA.
In this role, you’ll play a key role in proving there is a renewal problem worth solving and designing the solution that solves it by owning the Atlas Renewals Diagnostic from data request through executive readout, converting findings into a target operating design and a defensible business case, and handing a complete solution to Delivery at close. This is a great opportunity for someone who thrives in high-autonomy, customer-facing roles where every engagement must be diagnosed, designed, and defended — not demoed and enjoys working cross-functionally with teams like Sales AEs and AMs, Data Analysts, Solutions Architects, Deal Desk and Finance, and Delivery. The ideal candidate brings strong skills in renewal and subscription revenue operations, qualitative and quantitative diagnostics, and executive-level business case development.
_**What You'll Do:**_
- Lead the Atlas Renewals Diagnostic end-to-end — securing executive sponsorship, scoping the diagnostic tier, owning qualitative interviews and systems walkthroughs, scoring maturity and autonomy readiness across data, process and measurability, and delivering the executive Diagnostic Readout in person.
- Convert diagnostic findings into a target service design: which renewal actions run autonomously, which need approval, which stay human, and how that mix progresses across the autonomy ramp.
- Author the business case, building parity and partnership scenarios on the same opportunity set with every assumption footnoted; model capacity and cost to serve against the ramp rather than steady state.
- Set pricing inputs and work with Deal Desk and Finance on structure, margin, and the ramp curve; produce an AI and human responsibility matrix in which every designed action carries a responsible party, autonomy level, guardrail, and escalation path.
- Hold the solution intact through commercial negotiation, mapping the design and business case to contract terms and the authorized operating envelope while remaining the practitioner voice in the room.
- Transfer design intent, assumptions, risks, and open decisions to Delivery and the Solutions Architect at close; assemble the delivery handoff package including the deal review record, readiness scorecard, final readout, pricing model, and open items register.
- Re-validate the design against live performance during ramp and own the Partnership Value Assessment against the agreed baseline; contribute to diagnostic method improvement, the asset library, and practice tooling.
_This role may require occasional travel (up to 25%, concentrated in diagnostic interview weeks and executive readouts) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business._
_**What We're Looking For:**_
- 10+ years of relevant experience and a bachelor’s degree in business, finance, or a related field (or equivalent combination of education and experience), required.
- Demonstrated experience conducting qualitative and quantitative analysis of business problems and presenting findings to senior executives, including in renewal, customer success, or subscription revenue operations.
- Strong financial modeling capability in Excel — multi-year business cases, margin analysis, and scenario ranges — with the ability to set priorities and drive deliverables to completion with minimal supervision.
- Ability to design and price a configured operating model with a commercial case attached; experience holding a solution through negotiation and translating design intent into contract terms.
_**Why You’ll Love It Here:**_
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
**Our Compensation and Benefits:** At Gainsight, we believe great work happens when teammates feel fully supported.
- The starting base salary range for this role is $180,000 - $200,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
- We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
**Our Core Values**: We are guided by our values and our mission to be living proof you can win in business while being **Human-First**. Learn more [here](https://www.gainsight.com/company/).
**Our Growth Opportunities**: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
**Our Parody Videos**: No explanation needed. Just watch them [here!](https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_)
**If this sounds like the right role for you, we’d love to hear from you.**
_Additional Information:_
_We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates._
_If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com._
_If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance._