Customer Success Manager
关于 Payoneer 成立于2005年，Payoneer 是消除跨境业务的摩擦全球金融平台，旨在将世界受困企业与不断增长的全球经济联系起来。我们是一个拥有全世界超过2,500名同事和合作伙伴的社区，致力于服务于客户，并在190多个国家和地区。通过从全球支付和合规到多货币和劳动力的管理等各种各样的财务工作流程中脱离复杂性，我们为企业提供了他们需要的工具来有效地运作并充满信心。角色摘要位置：佛罗里达，远程全职 我们正在寻找一个高度激励的客户成功经理。你将被赋予北美中小企业和专业企业以 Payoneer 快速，灵活，安全和低成本解决方案为全球提供支付和获得支付。你的责任包括与更大的客户合作构建他们的增长战略。你将在非常动态，具有挑战性和多学科环境中工作，非常接近产品，营销和运营团队，以便在该地区成功建立并实施我们的增长策略。理想候选人在快节奏，多任务，高能和创业环境中感到舒适。申请人应拥有账户管理经验，以及卓越的分析和沟通技能。项目管理和销售技巧将是必不可少的。你会做什么：·监督并管理当前客户参与度和增长。积极地与顶级和中型客户建立长期关系。·识别商业机会，构建市场计划，开发符合客户需求的解决方案，成功实施路线图。·保持准确而最新的客户数据和 CRM 系统中的参与度跟踪。·积极加强我们该地区产品组合，与产品和营销团队密切合作。· 分析能力，以更好地了解业务绩和找到钻石。能够看到整体情况，理解业务关键驱动因素以及它们如何相互关系来推动有利可图的增长。· 具有创业精神，开发需要带来的机会。· 建立业务成功故事和案例研究。· 在线活动下进行活动，并代表 Payoneer 在 i
查看英文原文
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role Summary
Location: Florida, Remote
Full-Time
We’re looking for a highly motivated Customer Success Manager. You will be tasked with enabling SMBs and professional businesses in North America to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions.
Your responsibilities will include working with our larger customers to co-build their growth strategy. You will be working in a very dynamic, challenging and multidisciplinary environment, very close to Product, Marketing and Operations teams to successfully build and implement our Growth strategy in the region.
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment. Candidate should possess Account Management experience, as well as outstanding analytical and communicational skills. Project management and sales skills will be a must.
What you’ll do:
- Oversee and manage current customers engagement and growth. Play an active role in building long-term relationships with top and mid-tale customers
- Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
- Maintain accurate and up-to-date customer data and engagement tracking in CRM systems.
- Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
- Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and, how they relate to each other to drive profitable growth.
- Be entrepreneurial to develop what is needed to bring the opportunities onboard
- Build business success stories and case studies
- Drive events, below the line activities and represent Payoneer in industry forums to drive awareness
What we’re looking for:
- A Bachelor's degree, preferably in business
- +3 years of account management, business development or other relevant experience
- Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
- Strong written and verbal communication skills
- Ability to present a business case to key stakeholders
- Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
- Record of accomplishment in meeting and exceeding business targets
- Ability to make decisions in a changing environment, anticipate future needs and drive results
- High level of organization, focus, and ability to work under pressure
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Originally posted on Himalayas