用户体验设计师 II

Bellese is a mission-driven Digital Services Company committed to pioneering innovative technology solutions in civic healthcare. Our dedication lies in making a meaningful impact on public health outcomes.

Driven by service design, we strive to know the “Why” to understand the healthcare journey for patients, caregivers, providers, payers, and policymakers. Our goal is to design and build solutions that reduce confusion, provide clarity, support decision making, and streamline the process so that we and our partners can focus on providing better health outcomes by improving patient care and reducing costs and burden.

Team you will be joining

The Centers for Medicare & Medicaid Services (CMS) is enhancing program integrity efforts to combat fraud, waste, and abuse (FWA) within Medicare and Medicaid. The Unified Case Management (UCM) system serves as a centralized application for Program Integrity Contractors, facilitating case tracking, audits, investigations, and workload management. UCM supports coordinated efforts to prevent FWA and ensure compliance through efficient lead management, investigative actions, and reporting. As part of CMS’s modernization initiative, we are transforming UCM into a modern, scalable architecture that enhances performance, security, and usability. This effort includes migrating to cloud-based solutions, improving system interoperability, and adopting cutting-edge technologies to streamline workflows and improve data-driven decision-making. Our goal is to ensure a more robust, efficient, and future-ready platform for program integrity operations.

These are the types of things you’ll be working on

• Sitting in the customer’s and user’s shoes: you seek to understand and empathize with the users and their goals – their problems are your problems.

• Understanding how to work within a complex system of interrelated products and how UX decisions impact that system.

• Developing and maintaining design mockups, user flows, wireframes, detailed specifications and other design documents as needed.

• Prototyping design concept and validating design direction with appropriate user and stakeholder input.

• Designing responsive, Section 508/WCAG compliant interfaces that balance security requirements with high usability.

• Communicating scenarios (using personas), end-to-end experiences, interaction models, and screen designs with team members.

• Working within the team to define and evolve design systems to meet product requirements.

• Working with the team to define success metrics to evaluate product performance post-release.

• Succinctly communicating or demonstrating issues to your team, and leading the thought process of your team to drive toward feasible, viable, and highly-usable solutions.

• Working with customer support and user researchers to identify user experience issues, and drive measurable improvements.

• Working as part of an agile software development team - you’re a creative thinker and skilled communicator who thrives in cross-functional teams.

Must:

• Bachelor’s degree and at least 3 years of experience in service design, UX research, or human-centered design.

• Portfolio that details successful product design work demonstrating the UX process from inception to release. If you do not have an online portfolio, please submit an accessible pdf that includes case studies and body of work.

• Advanced proficiency in Figma, or industry-accepted equivalent, and standard collaborative whiteboarding tools.

Nice to have:

• Previous experience working in Civic Tech

• Experience with Confluence and Jira

• Experience with CMS a plus

Security Clearance Requirements

• US Citizenship or Green Card only - we do not offer Sponsorship

• US Residency for at least the past 3 years

• Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation

• Disclaimer: Medical or recreational marijuana use is considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust. See article

Work that matters, with perks that deliver. Discover how Bellese Technologies invests in you through a benefits suite that makes every day better

• Remote First, Remote Only Culture

• Four weeks paid time off yearly (prorated based on start date for the first year)

• 10 paid floating company holidays

• Flexible schedule

• Work from home setup including a Macbook

• Collaborative, learning environment

• Medical, dental, and company-paid vision insurance

• Optional HSA account with some medical plans and a company contribution

• Company paid basic life and AD&D insurance coverages

• Company paid short and long term life insurance

• Optional critical illness and accident insurance

• 401K plan with 3% safe harbor contribution

• Wellness resources and virtual care

• Perks Plus employee discounts

You will like it here if

• You foster a collaborative ethos, driven by the mission to deliver exceptional customer service to clients. You are passionate about Healthcare and changing the healthcare landscape. You’re an out of the box thinker, always striving to know the “why” when it comes to building solutions. You excel in a team-oriented, remote-first environment characterized by mutual respect and open communication. Your adaptability and ability to navigate challenges ensure your success in any situation.