学术顾问（咨询销售职位）
Academic Advisor (Consultative Sales Position)
关于 Revolution Prep
Revolution Prep 是一家高增长、以业绩为导向的公司，致力于改变教育方式，同时坚持我们的社会使命。
我们的员工定义了革命。革命者是才华横溢、富有创造力且坚韧不拔的。成为“革命者”意味着每天准备好协作、实现目标并激励他人。因此，热情和活力融入了我们工作场所中的一种友好、创业型且快节奏的文化。
向咨询总监汇报，学术顾问将通过与新老家庭沟通，为他们找到适合需求和预算的辅导课程。通过利用所获得的销售策略和培训，您将负责最大化从分配给您的线索来源和客户账户中获得的预订量。您需要及时跟进所有线索，目标是尽可能多地与家庭沟通，通过 Zoom 或电话提供课程建议。购买后，您将启动适当的课程跟进，并在客户与 Revolution Prep 的整个生命周期内提供优质的客户服务和课程管理。我们团队的目标是提供卓越的体验，使客户推荐他们的朋友和家人，同时让我们的合作伙伴继续与我们合作。
您主要的考核标准是达成预订目标，包括新业务和复购。您还将根据多个关键绩效指标进行评估。
这份高节奏、高活跃度的工作非常适合有经验的销售人员，希望作为个人贡献者最大化自己的收入潜力。由于此职位涉及直接与我们的线索、潜在新客户和现有客户打交道，您需要具备出色的沟通能力，包括书面和口头表达，具有高度的细节关注度，并对快节奏的工作充满热情。
职责 / 责任
- 成为帮助家庭了解大学准备过程的专家
- 负责线索跟进和月度销售配额
- 通过每天大量拨打电话和发起外呼短信活动，及时完成线索激活，以介绍和促进销售
- 确保优质的客户服务，以实现公司的净推荐值目标
- 每天为家庭提供优质的客户服务，确保课程成功
- 在销售和客户保留方面提供优质服务，以支持学校和社区的增长
查看英文原文
About Revolution Prep
Revolution Prep is a high-growth, performance-driven company committed to transforming education while remaining true to our social mission.
Our people define the Revolution. Revolutionaries are talented, resourceful, and tenacious. To be a “Revolutionary” means to come to work ready to collaborate, achieve, and to inspire. As a result, passion and energy feed into a collegial, entrepreneurial, and fast-paced culture that permeates throughout our workspace.
Reporting to the Director of Advising, the Academic Advisor will support their region by speaking with new & existing families and identifying the right tutoring program for their needs and budget. By utilizing the sales strategies and training received, you will be responsible for maximizing the bookings from the lead sources and accounts assigned to you. You will follow up on all your leads in a timely basis, with a goal to speak with as many families as possible, delivering program recommendations via Zoom or phone. After purchase, you will initiate appropriate program follow through and will provide excellent customer service and program management for the duration of the customer’s lifecycle with Revolution Prep. Our goal as a team is to provide a remarkable experience that our customers refer their friends and family to us and our partners continue working with us.
You will primarily be measured on your bookings to goal, both new business and repurchases. You will also be measured on several key performance indicators.
This high pace and high activity job is perfect for experienced sales individuals looking to maximize their earning potential as an individual contributor. Because this role involves working directly with our leads, potential new customers, and existing customers, you'll need excellent communication skills, both written and oral, have a high attention to detail, and be excited by a fast-paced position.
Duties / Responsibilities
- Be an expert in consulting families on the college readiness process
- Responsible for lead follow-up and monthly sales quotas
- Complete lead activation on a timely basis by making high volume of calls and outbound SMS campaigns daily to introduce and grow sales
- Ensure outstanding customer service to achieve company’s Net Promoter Score goals
- Daily, deliver excellent customer service to families ensuring program success
- Deliver excellent service in sales and customer retention to support growing school and community partnerships
- Identify opportunities to influence brand recognition beyond current client base
- Aptly handle challenging customer service needs
- Regularly follow-up with book of business families and other internal stakeholders to check in on progress
- Collaborate with tutors assigned to programs to identify expansion and repurchase opportunities.
- Craft strong recommendations to families to drive repurchases
- Actively reach out to book of business families to generate sibling expansion purchases and parent referrals
- Own our industry-leading NPS results
- Standard working hours are Monday through Friday, with some evening and weekends expected.
- Assist regions in business development activities including attending fairs, conventions, and community and school events to promote your business and generate new leads, as needed
- Minor to moderate travel as required to support business development activities
Compensation:
- Base Salary: $65,000
- Commission: Monthly commission based on percentage to goal
- Benefits: Comprehensive health insurance, paid time off, 401(k), employee discounts, and a vibrant, collaborative company culture.
Revolution Prep is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other status or classification protected by federal, state, or local law.
This employer participates in E-Verify.
E-Verify Participation Poster | IER Right to Work Poster
Originally posted on Himalayas